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Ingenico releases Ingenico Signals 2025 guide

Tuesday, January 07, 2025 — 12:14:05 (EST)

Will we pay with a wave of our hand, or will crypto replace traditional currency?

Future of payments by Ingenico experts

January 7, 2025 – Suresnes. The payment landscape is reaching a pivotal moment, reshaping interactions among businesses, consumers, and payment providers. With 2025 poised to bring groundbreaking changes, our mission is to understand these trends, maintain our competitive edge, and e=ectively address emerging demands.

To support this goal, Ingenico is proud to release Ingenico Signals 2025 - a comprehensive guide exploring the key topics set to redefine technology, payments, and retail experiences in the year ahead. This guide is crafted with insights from our regional experts, o=ering a blend of local perspectives and global developments.

Ingenico Signals 2025 offers exclusive insights into the opportunities and challenges shaping the future of payments, technology, and retail. This guide provides a compelling perspective on the innovations set to transform the industry in the coming year.

Trends from Ingenico Signals 2025

In terms of global evolutions, it is crucial to look at artificial intelligence and the way it is meddling in payments and enhancing customer experience. Yassine Mahfoufi, Head of Marketing at Ingenico, commented: "The AI of 2025 isn’t about what customers see - it's about what they feel. By removing friction, predicting needs, and quietly running complex operations in the background, AI ensures that retail payments move from being a process to being a seamless experience. Retailers who embrace these invisible AI transformations are setting the stage for trust, convenience, and long-term customer loyalty”.

But we should also keep in mind the fact that unattended payments keep increasing and will continue to shift our consumer habits, pushing self-service alternatives at the forefront of retail. Besides, cryptocurrencies are becoming mainstream in 2025, which will lead to big evolutions both for merchants and consumers. Arnaud Dubreuil, Director of Innovation at Ingenico, declared: “Proposed initiatives, including the creation of a U.S. Bitcoin strategic reserve and investments in mining infrastructure, reflect a commitment to fostering innovation and adoption. These developments are expected to propel cryptocurrencies into mainstream financial systems, transforming them from speculative assets into practical tools for commerce and investment”.

All-in-one devices

In addition, merchants are now so demanding of technology innovation that they are driving these innovations. As Jean-Michel Devoulon, Android Solutions Lead at Ingenico, notes: “Merchants are no longer waiting for technology to be pushed onto them—they’re actively shaping the solutions they need to thrive.”

In fact, 60-75% of them already use their payment devices for additional services like sales reporting, invoicing, and inventory management. We can also note the growing importance of smartphone-based Soft POS solutions, which is favored by up to 80% of traditional device users. Indeed, thanks to technological progress, there is no longer a gap between smartphones and payment devices, meaning the new trend is a unique device that does it all at the same time. Jean-Michel Devoulon explains: "By o=ering all-in-one devices, we can help merchants focus on what matters most: delivering exceptional customer experiences without technological complexity."

Various trends across regions

But you could also see that there are variations depending on the regions of the world we are looking at. While in Europe ClimateTech emerges as a focus in the payment ecosystem, Latin America is set to become a global leader in Fintech by 2025 and will therefore make use of Crypto innovation to redefine its financial ecosystem. Marin Mignot, Head of LAR Region at Ingenico, claims: "The broader fintech ecosystem in Latin America is showcasing its ability to deliver global impact." Besides, North America should solidify its leadership in payments innovation by 2025 with the help of Artificial intelligence, while seeing an increase in real-time payments and integrated payments.

Across Asia, the main trend is biometric authentication transforming trust. Romain Colnet, Head of New Generation O=erings at Ingenico Labs, said: “According to a 2023 PYMNTS Intelligence study, 51% of U.S. consumers who completed an online purchase in the past month used biometric authentication. In physical retail, technologies have shown potential, some technical providers communicating on reducing checkout times by up to 90 seconds and increasing transaction sizes by 4%”.

While Asia embraces these transformative technologies, they are bridging the gap between convenience and security, setting new standards for trust in digital transactions. Alexandre Tougard, APAC Head of R&D at Ingenico, reflects: "Biometric authentication signals a profound shift in how we define trust and security in the digital age. It transcends mere convenience, creating new pathways for financial inclusion while fortifying payment systems against emerging threats."

For more insights from our experts, check out the white paper here.

ABOUT INGENICO

Ingenico is the global leader in payment acceptance and services. We support our customers, and their customers to do more with payments. Active in 37 countries, with over 3,500 employees we have been at the forefront of the commerce landscape for over four decades. With more than 40 million payment devices deployed worldwide, powered by over 2,500 apps, the company is servicing the needs of millions of consumers every day. Through our advanced integrated solutions and network of partnerships, we simplify the world of payments and bring value added services to move commerce forward.

PRESS CONTACTS

Elena Chadaigne, Responsable de la communication externe et des relations presse T+33680582762 E Elena.CHADAIGNE@ingenico.com

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Source: Company press release.