19:03:02 - Some things I've learned
19:03:01 - How good is your customer service?
19:02:02 - The last word on hiring MLSs
19:01:02 - How do you measure success?
19:01:01 - To POS or not to POS
18:12:02 - When it's time to say goodbye
18:12:01 - The next to last word on surcharging - maybe
18:11:02 - Beware the Square effect
18:11:01 - A better way to reach merchant prospects
18:10:02 - Why didn't you just ask me?
18:10:01 - Know and meet your competitor
18:09:02 - How effective is third-party telemarketing?
18:09:01 - Persistence pays off
18:08:02 - How do you recruit, train and manage your sales team?
18:08:01 - What is your exit strategy?
18:07:02 - Targeting, researching, planning, executing
18:07:01 - Let's stir things up a bit
13:07:02 - Making a Square peg fit a triangle mold
12:10:01 - Avoid the price pitfall, sell on fairness
12:06:01 - A sense of urgency
12:05:01 - Are you leaving your mark on merchants?
12:04:01 - No more contract-signing hurdle
12:02:01 - The CPP exam - before, during and after
11:10:01 - Reinvigorating the merchant club
11:09:01 - Believe in what you offer, watch your sales soar
