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Spotlight Innovators

know these business models require more attention than
typical retail accounts and that includes protecting them
with the most robust fraud management systems available
at all times.” In the spirit of serving these merchants with
the best possible support model, HBMS is also committed
to ensuring customers have access to the most air tight and
innovative fraud management solutions available. Each
Humboldt merchant has direct access to Fraudcast, the HBMS
proprietary fraud and chargeback reduction platform. “A
fraud attack or series of unwarranted chargebacks can
or over two decades Humboldt Merchant Services seriously impact a merchant’s bottom line,” continued
has been the premier provider of credit card pro- McDonald. “With Fraudcast, every Humboldt sales partner
cessing solutions for high-risk or hard-to-place is able to confidently assure their customers will have full
F merchants, offering competitive pricing and first visibility of all account activity, as well as rock solid fraud
class service. Combining dedication with knowledge and a protection and an easy to understand reporting interface.”
primary focus on customer satisfaction, HBMS has grown
to become a leader in the credit card processing industry. The devil is in the details
Offering superior processing, and the latest in payment Fraudcast reports detail all the information a merchant
acceptance solutions, we are at the forefront of innovative needs to know to monitor their account for standard day-
payment thinking. to-day activity and they also provide the analytics that
What’s New: will help the business keep watch for, and achieve early
detection of, suspicious trends or occurrences. These
No fraud allowed! valuable reports provide granular information on:

• All daily chargebacks and cardholder disputes from
the previous business day
s Internet shopping options expand with more
and more ecommerce merchants coming online • All transactions that were marked fraudulent by Visa
each day, and the business world continues to the previous business day.
A diversify POS options, the capability of the pay-
ment fraudster also changes. These crafty individuals and • All transactions that were marked fraudulent by
mastermind groups are always looking for new ways to Mastercard the previous business day.
hack into an unsuspecting company’s payment system to
silently siphon monies or private cardholder information. The system is also equipped with email alerts that post to
specified inboxes each weekday, ensuring all event data,
analytical charts and periodic trends are right under the
While any merchant should be concerned about protection merchant’s nose at precisely the time it matters most.
against fraud, the merchants in business classes that are
more susceptible to fraud and higher chargeback ratios have Only at HBMS
to be even more vigilant. This is a requirement that often
leads these business owners on a search for a savvy account Fraudcast is the fastest and easiest way to stay on top of
representative that can guide them to implementation of issues related to fraud and chargebacks, and if you’re
an optimal payment processing setup that includes smart already supporting HBMS customers, chances are they’ve
fraud monitoring tools. If you are one of these savvy sales already been auto-enrolled in the program. To help them
professionals working to stay up on how to support hard- confirm their account, have them search for an email
to-board merchants, you know firsthand, the importance of from HBMS with login credentials for MoveIt, the secure,
setting them up with the most relevant and current fraud online HBMS merchant portal. If they aren’t able to locate
management tools. However, it can also be a challenge the email, access to Fraudcast is just an email away. Have
to keep track of industry-wide updates and stay in sync them email HBMS at reporting@hbms.com, and a username
with which tools are ahead of the ever-changing threat and password will be established and sent to them within
landscape. This is one reason it is critical to establish a 2-3 business days. Customer support will also be available
selling relationship with a well regarded acquiring partner to assist them with any set up questions and provide an
that also specializes in serving these unique merchant introduction to the MoveIt and Fraudcast tools. If you or
types. your customers are not yet familiar with HBMS and the
specialty services they offer, we’d love to share an overview
Trust the experts of our offerings and industry advantages. Visit us at www.
hbms.com for a virtual tour of our products and services.
“Since 1992, Humboldt Merchant Services has focused Information on the proprietary Fraudcast product can be
on supporting merchants that can’t always be served found at www.hbms.com/fraudcast. Feel free to also connect
by mainstream payment service providers,” said Adam with us by phone at 877-387-5642.
McDonald, President of Humboldt Merchant Services. “We
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