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Inspiration

Payments, a retrospective
e
Payments, a retrospectiv

Delegation, an essential, evergreen skill

hrough the years, this column has emphasized need to figure out how to delegate so you aren't wearing so
the imperative for entrepreneurs to delegate many hats." – Adam Niec, Certain Pay, Mindset, your most
certain tasks and responsibilities to others. important asset," Nov. 23, 2020, issue 20:11:02
T Delegation helps innovators avoid becoming
mired in routine tasks and frees up time for them to do "The data gold rush has left humans awash in extraneous
those things only they can do. And as an enterprise grows, data, and instead of getting mired in minute data points,
it also provides camaraderie and relief as areas of the busi- humans could delegate sorting and decisioning to AIs,
ness are turned over to trusted colleagues for strategic [Adrian] Talapan stated, adding, Why not allow smart
planning and management. digital assistants to perform A/B testing, using automated,
real-time analytics?" Dale S. Laszig, "Smart phones, dumb
If you are feeling overloaded from time to time, you might habits," April 25, 2011, issue 11:04:02
need to examine your delegation practices and push your-
self to let go of some functions currently in your areas of "Of course, regular employees are still an essential part of
responsibility. And you can find perspectives on how and the business process; a computer is only as good as its op-
why to do that in our archives, which not only contain In- erator. But by relying on a computer system to perform the
spiration articles, but also articles contributed by industry tasks it does best, without fail, merchants can make it an
experts that can motivate you to make needed changes. essential part of their business teams. And they can free
their employees to do the in-person tasks to which they
Words to the wise are best suited. Every effective manager knows the impor-
Here are excerpts sharing insights on this topic: tance of delegating. By using the right technology system,
a business can find the perfect balance between technol-
"There is simply not enough time in each day for the own- ogy and in-person customer relations. ... Find a processor
er to complete every task necessary to assure that the com- that offers technology you can trust, and you can make
pany continues to grow and thrive. Like many other skills, technology the cornerstone of your sales pitch - and watch
delegation is a learned process. Becoming an adept del- your profits soar." – Marcelo Paladini, "Technology: The
egator is challenging; it requires learning to let go, allow- ideal employee," June 7, 2007, issue 07:06:01
ing others to make decisions and accepting consequences
- including work that is perhaps not exactly as you would Given advancements in AI, we have more ways to delegate
complete it had you done it yourself." than ever. We will continue to offer perspectives on del-
– Vicki M. Daughdrill, "Dead-on delegation," Feb. 23, 2009, egating as payments professionals incorporate ever more
issue 09:02:02 powerful technology while also retaining a valued human
workforce.
"Many new entrepreneurs start their businesses because
they're passionate about a recipe or an idea. Any success-
ful restaurateur will tell you that you won't survive on
passion and hard work alone. You need a plan, and you
Kate Gillespie, President and CEO
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