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IndustryUpdate
The study found fraud is making consumers increas- NMI said operators can improve customer experiences
ingly cautious online, with 41 percent reporting greater through simpler, more secure and flexible unattended
hesitation around digital payments and 39 percent payment technologies.
becoming more careful about sharing financial informa-
tion. Meanwhile, 36 percent said scams had reduced FPC explores digital inclusion
their trust in people or companies. fosters financial inclusions
The report also warned that AI-driven fraud tactics The U.S. Faster Payments Council released a new report
such as deepfakes and voice cloning are making scams examining how digital access affects participation in
increasingly difficult to detect. financial services and faster payments. Developed by the
Financial Inclusion Work Group’s Access to Technology
Nearly 1 in 3 drivers ticketed due Subgroup, the report highlights that financial inclu-
to unclear payment instructions sion depends on reliable digital infrastructure, afford-
ability, digital literacy, trust and user-friendly design.
New research from NMI found that confusing parking Drawing on interviews with financial institutions, fin-
payment systems are affecting consumer behavior, with techs and government organizations, the report found
30 percent of U.S. drivers reporting they have received that gaps in digital access disproportionately affect
parking tickets due to unclear payment instructions and seniors, rural communities and low-income households.
37 percent experiencing technical issues at kiosks or pay Recommendations include expanding broadband access,
stations. The survey of 1,000 adults found parking frus- investing in digital literacy and fraud awareness pro-
trations influence where people shop, travel and spend grams, maintaining hybrid digital and in-person service
time, with 49 percent of respondents saying they would models, strengthening community partnerships, and
visit local businesses more often if parking payments improving multilingual and localized support.
were more seamless.
PARTNERSHIPS
Consumers expressed growing interest in automatic
payments, remote parking extensions and app interoper-
ability across cities. Aware integrates with Mitek,
ROC, enhances fraud prevention
Aware announced major enhancements to its Awareness
Platform biometric orchestration system, including
expanded decisioning capabilities, configurable biomet-
ric workflows, and integrations with ROC and Mitek
technologies. The updates are designed to help organi-
zations improve identity verification and defend against
fraud threats such as deepfakes, synthetic identities and
injection attacks. New Intelligent Liveness capabilities
use optical and spectral analysis to verify that images
originate from real device cameras without requiring
user actions such as blinking or head movements. Aware
also introduced improvements to its Intelligent Matching
technology, including a new algorithm that significantly
reduces false non-match rates and enables sub-second
biometric matching across large datasets. General avail-
ability is expected in the third quarter of 2026.
Bluefin, PAX extend secure
patient payments
Bluefin expanded support for Epic Wisdom through its
Epic-certified PayConex integration and collaboration
with PAX Technology, enabling healthcare organiza-
tions to extend secure payment capabilities into dental
care environments. The solution allows organizations
using Epic Wisdom to unify payment security across
medical, dental, pharmacy and patient engagement
workflows while leveraging the same infrastructure
used across MyChart, kiosks and point-of-service envi-
ronments. Bluefin said its PayConex platform combines
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