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around you, too, even when results fall short of the mark.ound you, too, even when results fall short of the mark.
ar
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It is ironic that overdependence on t is ironic that overdependence on
Lee believes that positivity, a core value of professionalism,
Lee believes that positivity, a core value of professionalism,
social media and other forms of elec-
is reflected in myriad ways – from mannerisms to speech social media and other forms of elec-
is reflected in myriad ways – from mannerisms to speech
to vocabulary choices.
to vocabulary choices.
tronic messaging can become both a
tronic messaging can become both a
barrier to communication and a time
"It's important to remember that an eloquent person barrier to communication and a time
"It's important to remember that an eloquent person
always communicates in a positive tone with positive waster.
always communicates in a positive tone with positive
waster.
thoughts," he said. "He or she neither speaks in a critical
thoughts," he said. "He or she neither speaks in a critical
tone nor puts someone down. Lastly, we can further add
tone nor puts someone down. Lastly, we can further add
grace and dignity to our speech by speaking clearly and
grace and dignity to our speech by speaking clearly and
5. Use consistent messa
slowly, and not adding any profanity or slang." 5. Use consistent messaging and content ging and content
slowly, and not adding any profanity or slang."
d
deliveryelivery
4. Use social media responsibly. Use social media responsibly The next time that you don your company's polo shirt, he next time that you don your company's polo shirt,
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consider that you are a standard bearer of your company's onsider that you are a standard bearer of your company's
c
In her article, "Why You Should Think Twice Before n her article, "Why You Should Think Twice Before image and brand. As such, it's up to you to honor and As such, it's up to you to honor and
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image and brand.
S personify the values of the organization. If your brand's ersonify the values of the organization. If your brand's
Shaming Anyone on Social Media," Wired magazine writer haming Anyone on Social Media," Wired magazine writer
p
Laura Hudson noted that anything we say on the Internet hat anything we say on the Internet core values are honesty and integrity, reflect those values ore values are honesty and integrity, reflect those values
Laura Hudson noted t
c
c can have lasting consequences.an have lasting consequences. in all of your communications, both online and offline.your communications, both online and offline.
in all of
" "There are millions of Twitter accounts with more than There are millions of Twitter accounts with more than " "Internet speech can be cruder and crueler than our real-life Internet speech can be cruder and crueler than our real-life
1,000 followers and millions on Facebook with more than h more than interactions, in large part due to our literal distance from large part due to our literal distance from
1,000 followers and millions on Facebook wit
interactions, in
500 friends," s the people we're talking to and their reactions," Hudson he people we're talking to and their reactions," Hudson
500 friends," she wrote. "The owners of those accounts he wrote. "The owners of those accounts
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mig
might think that they're just regular people, whispering to a ht think that they're just regular people, whispering to a wrote. "That detachment can sometimes be liberating, and ote. "That detachment can sometimes be liberating, and
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small circle. But in fact they're talking through megaphones cle. But in fact they're talking through megaphones
small cir it's often a good thing that people speak bluntly online, hing that people speak bluntly online,
it's often a good t
at a volume the entire world can hear. Increasingly, our he entire world can hear. Increasingly, our
at a volume t especially against injustice that they see around them. specially against injustice that they see around them.
e
f
failure to grasp our online power has become a liability – ailure to grasp our online power has become a liability – But a sense of proportion is crucial. These days, too many oportion is crucial. These days, too many
But a sense of pr
p Internet shame campaigns dole out punishment that is too nternet shame campaigns dole out punishment that is too
personally, professionally and morally. We need to think ersonally, professionally and morally. We need to think
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twice bef brutal for the crime."rutal for the crime."
twice before we unleash it."ore we unleash it."
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It's unfortunate that mass adoption of email, text and t's unfortunate that mass adoption of email, text and She noted that online communication is a door that swings he noted that online communication is a door that swings
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i instant messaging has affected our ability to chat in nstant messaging has affected our ability to chat in only one way: "You have the power to open it, but you y one way: "You have the power to open it, but you
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person with each other. In a recent post in the MLS Forum, erson with each other. In a recent post in the MLS Forum, don't have the power to close it. And sometimes what have the power to close it. And sometimes what
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don't
Clearent suggested that chatting face-to-face is more of learent suggested that chatting face-to-face is more of rushes through that door can engulf you, too."ushes through that door can engulf you, too."
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a challenge for young adults who increasingly rely on hallenge for young adults who increasingly rely on
a c
e
electronic devices for expressing themselves.lectronic devices for expressing themselves.
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The next time you feel trapped in a conversation, look for he next time you feel trapped in a conversation, look for
t
the cause of your discomfort and find ways to address and he cause of your discomfort and find ways to address and
"They were raised in an instant-on society," he wrote.
"They were raised in an instant-on society," he wrote. contain the situation. Being mindful of emotions while ontain the situation. Being mindful of emotions while
c
"
"Long sales cycles may frustrate, and be a learning curve. Long sales cycles may frustrate, and be a learning curve. staying focused on the unfolding discussion will help you ying focused on the unfolding discussion will help you
sta
The disadvantage is that many have poorer face-to-face he disadvantage is that many have poorer face-to-face maintain a compassionate, professional tone.
T
maintain a compassionate, professional tone.
communication skills."
communication skills."
In the end, it's not what you say or even how you say it
In the end, it's not what you say or even how you say it
It is ironic that overdependence on social media and other
It is ironic that overdependence on social media and other that will separate you from agents with sub-par speaking
that will separate you from agents with sub-par speaking
forms of electronic messaging can become both a barrier to
forms of electronic messaging can become both a barrier to skills. It's how you model your positive attitude, consistent
skills. It's how you model your positive attitude, consistent
communication and a time waster.
communication and a time waster. performance and sincere interest in others that will make
performance and sincere interest in others that will make
you an effective communicator.
you an effective communicator.
"With the ever increasing popularity of social media, the
"With the ever increasing popularity of social media, the
way we communicate with others is changing rapidly," Lee
way we communicate with others is changing rapidly," Lee
Dale S. Laszig is a writer and
said. "As we spend more time exchanging text messages
said. "As we spend more time exchanging text messages Dale S. Laszig is a writer and payments industry executive special-payments industry executive special-
and tweeting, we lose valuable time [when we could be]
izing in business development and sales performance improve-
and tweeting, we lose valuable time [when we could be] izing in business development and sales performance improve-
ment. She manages channel sales at Castles Technology and sales
speaking with someone face-to-face or over the phone.
speaking with someone face-to-face or over the phone. ment. She manages channel sales at Castles Technology and sales
effectiveness programs through IMPAX Corp. and C3ET Credit
effectiveness programs through IMPAX Corp. and C3ET Credit
"Verbal conflicts between two people often arise because
"Verbal conflicts between two people often arise because Card Consortia for Education & Training Inc. She can be reached
Card Consortia for Education & Training Inc. She can be reached
they do not know how to communicate properly. As social
they do not know how to communicate properly. As social at 973-930-0331 or dale_laszig@castechusa.com.
at 973-930-0331 or dale_laszig@castechusa.com.
animals, we always need to communicate with one another
animals, we always need to communicate with one another
and reflect on ourselves based on such communications."
and reflect on ourselves based on such communications."
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