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Inspiration
Simple ways to retain top MLSs
wo wars of attrition are always taking place in
the ISO world, one involving merchants and
the other involving merchant level salespeople
T (MLSs). It might seem on the surface that the When an ISO loses a great agent,
two conflicts are mutually exclusive. In fact, they are that ISO's business suffers.
intricately tied to one another.
Merchants jump ship because the
Every organization, be it a 10 person office or a huge talented MLS is no longer around
corporation, is just a collection of people. The success of
any enterprise hinges on the qualities of its people. The to soothe egos, put out fires and fix
most talented MLSs are the ones who bring in the most problems.
business. They may also be the ones who keep merchants
happy through nurturing relationships and solving
service problems.
every quarter. That's what maid services are for.
When an ISO loses a great agent, that ISO's business
suffers. Merchants jump ship because the talented MLS • Provide your best performers a little extra comp
is no longer around to soothe time. A free day here and there
egos, put out fires and fix can go a long way toward
problems. It is therefore in keeping closers energized
the best interests of ISOs and loyal.
to keep their top talent, but
many organizations fail to • Make periodic donations
do so. to charity in the names of
your top performers. An
Personalize appreciation MLS with a family member
or friend battling cancer,
It is more important than for example, would surely
ever before to reward appreciate a special donation
top performers for their made to a local hospital or
contributions. Here are cancer research foundation.
several simple, cost-
effective ways to do that: Appreciate performance
In the payments industry,
• Present them with the best MLSs can basically
reloadable gift choose where they want
cards and top up to work, or start their own
the cards every ISOs outright. But keeping
month. For coffee top performers is not
drinkers, deposit always about the bottom-
$20 a month on a line compensation package.
Starbucks card. A little thoughtfulness and
For an agent with imagination can help ensure
children, make it $40 loaded monthly on a Dave that your top performers continue to bring in business for
& Busters Power Card to treat kids to the popular you, and not for your competitors.
arcade.
• Pay for car washes and tune ups. MLSs, who are
literally the feet on the street, do a lot of driving
to call on merchants and deliver presentations.
Make their lives a little easier by ensuring that
basic upkeep on their cars is taken care of.
• For busy professional moms and dads, offer to
have their homes cleaned once a month or once
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Simple ways to retain top MLSs
wo wars of attrition are always taking place in
the ISO world, one involving merchants and
the other involving merchant level salespeople
T (MLSs). It might seem on the surface that the When an ISO loses a great agent,
two conflicts are mutually exclusive. In fact, they are that ISO's business suffers.
intricately tied to one another.
Merchants jump ship because the
Every organization, be it a 10 person office or a huge talented MLS is no longer around
corporation, is just a collection of people. The success of
any enterprise hinges on the qualities of its people. The to soothe egos, put out fires and fix
most talented MLSs are the ones who bring in the most problems.
business. They may also be the ones who keep merchants
happy through nurturing relationships and solving
service problems.
every quarter. That's what maid services are for.
When an ISO loses a great agent, that ISO's business
suffers. Merchants jump ship because the talented MLS • Provide your best performers a little extra comp
is no longer around to soothe time. A free day here and there
egos, put out fires and fix can go a long way toward
problems. It is therefore in keeping closers energized
the best interests of ISOs and loyal.
to keep their top talent, but
many organizations fail to • Make periodic donations
do so. to charity in the names of
your top performers. An
Personalize appreciation MLS with a family member
or friend battling cancer,
It is more important than for example, would surely
ever before to reward appreciate a special donation
top performers for their made to a local hospital or
contributions. Here are cancer research foundation.
several simple, cost-
effective ways to do that: Appreciate performance
In the payments industry,
• Present them with the best MLSs can basically
reloadable gift choose where they want
cards and top up to work, or start their own
the cards every ISOs outright. But keeping
month. For coffee top performers is not
drinkers, deposit always about the bottom-
$20 a month on a line compensation package.
Starbucks card. A little thoughtfulness and
For an agent with imagination can help ensure
children, make it $40 loaded monthly on a Dave that your top performers continue to bring in business for
& Busters Power Card to treat kids to the popular you, and not for your competitors.
arcade.
• Pay for car washes and tune ups. MLSs, who are
literally the feet on the street, do a lot of driving
to call on merchants and deliver presentations.
Make their lives a little easier by ensuring that
basic upkeep on their cars is taken care of.
• For busy professional moms and dads, offer to
have their homes cleaned once a month or once
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