Page 46 - GS140301
P. 46
BoostYourBiz
Chapter
ChapterTitleTitle
Flexibility in work, This can be applied to employees
and workplaces, too. For example,
not just in service an ISO may be rigid about how
customer service reps interact
with clients. Sticking to the script
might be the order of the day. But
oday, sales is about personalization. ISOs offer payment services and permitting more conversational and
value-added features that can be configured to the needs of indi- free-flowing interactions between
vidual merchants. One merchant might require a mobile-based loy- reps and customers could give
T alty program; another could be interested in a better way to handle customers more positive impressions
business-to-business checks. ISOs must be flexible in their service offerings to of their service providers. This could
stay relevant in this fast-paced industry. translate into stickier merchants.
That same philosophy can be applied
to job responsibilities. Surveys
suggest the majority of people do not
Has Danielle taken you on enjoy their jobs. This does not need
to continue. Many employees thrive
your personalized on diversity and not having to do one
thing all day long. People typically
have
responsibilities
core
that
virtual tour yet? demand their day-to-day attention.
But what about less critical tasks? If
all team members were trained on
peripheral responsibilities (that still
need to get done), those duties could
be shared so that no one employee
gets burned out or overloaded.
And if there is more flexibility in job
assignments, why not incorporate
more flexibility into physical
workplaces? Forward looking tech
companies allow their employees to
determine certain aspects of their
work spaces, including the physical
dimensions and layouts of individual
work stations. Companies have also
created common work areas with
lounge-style furniture to foster team
building and collaboration. These
approaches have been effective in
keeping employees productive and
happy at work.
Working from home (or from
the coffee shop) is also gaining
popularity. If the work gets done on
time, and at the same level of quality,
why not allow employees more
control over their work lives?
Call Danielle directly Keeping business thriving is not
just about staying relevant with
707-284-1686 merchants. Worker satisfaction is
also an edge you can sharpen to rise
above competitors. More and more,
that "edge" is a flexible one.
46
46
Chapter
ChapterTitleTitle
Flexibility in work, This can be applied to employees
and workplaces, too. For example,
not just in service an ISO may be rigid about how
customer service reps interact
with clients. Sticking to the script
might be the order of the day. But
oday, sales is about personalization. ISOs offer payment services and permitting more conversational and
value-added features that can be configured to the needs of indi- free-flowing interactions between
vidual merchants. One merchant might require a mobile-based loy- reps and customers could give
T alty program; another could be interested in a better way to handle customers more positive impressions
business-to-business checks. ISOs must be flexible in their service offerings to of their service providers. This could
stay relevant in this fast-paced industry. translate into stickier merchants.
That same philosophy can be applied
to job responsibilities. Surveys
suggest the majority of people do not
Has Danielle taken you on enjoy their jobs. This does not need
to continue. Many employees thrive
your personalized on diversity and not having to do one
thing all day long. People typically
have
responsibilities
core
that
virtual tour yet? demand their day-to-day attention.
But what about less critical tasks? If
all team members were trained on
peripheral responsibilities (that still
need to get done), those duties could
be shared so that no one employee
gets burned out or overloaded.
And if there is more flexibility in job
assignments, why not incorporate
more flexibility into physical
workplaces? Forward looking tech
companies allow their employees to
determine certain aspects of their
work spaces, including the physical
dimensions and layouts of individual
work stations. Companies have also
created common work areas with
lounge-style furniture to foster team
building and collaboration. These
approaches have been effective in
keeping employees productive and
happy at work.
Working from home (or from
the coffee shop) is also gaining
popularity. If the work gets done on
time, and at the same level of quality,
why not allow employees more
control over their work lives?
Call Danielle directly Keeping business thriving is not
just about staying relevant with
707-284-1686 merchants. Worker satisfaction is
also an edge you can sharpen to rise
above competitors. More and more,
that "edge" is a flexible one.
46
46
