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ReadersSpeak

Helping merchants avoid fraud Card Industry (PCI) Data Security
Standard (DSS) is managed by the
ne of my merchants asked me for tips on preventing fraud online PCI Security Standards Council to
and off. I offered some ideas on the spot and then thought it might help prevent fraud throughout the
be good to put together a list of several ways merchants can mini- payments ecosystem. In addition to
O mize the bane of fraudulent transactions. Do you have ideas on helping your merchants obtain and
steps merchants can take to do this effectively? maintain PCI compliance, encourage
Drake Oakley them to become familiar with the
Merchant Level Salesperson extensive resources at the council's
Drake, website, https://www.pcisecruitystan-
A list of tips for merchants on reducing fraud is an excellent idea. First, check dards.org.

with your ISO to see if the company already has such a list. Also, the Payment
Evi Triantafyllides penned an ar-
ticle on this topic for our Nov. 28,
2016, issue. Titled "The friendly
fraudster: Your merchants' worst
frenemy," it details several types of
fraud ecommerce merchants typi-
cally encounter. Being aware of
these can help merchants spot and
thwart fraud attempts. The article
is available at www.greensheet.com/
emagazine.php?story_id=5176&search_
s t r i n g = m e rc h a n t & s e a rc h _
string2=fraud%20prevention.
Also, our MLS Forum discussed this
topic recently. After you log in to the
forum, you'll find the thread here:
www.greensheet.com/forums/viewtopic.
php?f=1&t=43249. Some ideas offered
are to train staff to take time when
running transactions and not just
rush to get to the next sale. If a trans-
action is declined and the custom-
er says he or she is calling a credit
card company rep, don't speak with
the so-called rep on the customer's
phone. And never call a number
on the customer's card, because the
card could have been altered. Only
use the number provided by your
processor for verifying transactions.
In addition, use the Search feature
accessed from www.greensheet.com
and look for "fraud prevention" and
similar phrases. You'll find articles
in our archives that should provide
more ideas to fill out a list of tips for
merchants.
Editor

What's your tip?
Do you have tips to offer on fraud
prevention and other important
issues? Let us know at greensheet@
greensheet.com.

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