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and operations folks, we might start Consider mitigating the discord we are seeing daily. Join me in striving always
believing that if it is OK for our top to do what is right, not what you can get away with. Unlike some of those
government officials to lie, hide their who are wrangling over restrictions in the banking industry, we can help the
personal business dealings, and payments industry lead by example in a stable, honest and fair-minded way.
chide anyone and everyone who is
weaker than they are; that it is OK Steven Feldshuh, President of Merchants' Choice Payment Solutions East, has 18 years' experience
for our industry to adopt the same in sales and ISO development. Directly prior to joining MCPSE in 2012, he was President of Payment
habits. Partners. In his current position, Steven devotes the bulk of his time to assisting agents in building
their portfolios. Contact him by email at stevenf@mcpseast.com or by phone at 212-392-9202.
I spend part of each day reviewing
processing statements for our sales
team. If I followed the example set
by our country's leadership, wouldn't
it follow that I would try to cheat
merchants and our sales agents? I
have seen more and more processing
statements being presented to mer-
chants by agents of companies doing
just that: cheating merchants in ways
that are almost impossible to detect.
Is this a logical thing to do? Is it hon-
orable?

Our industry and its leaders need to
follow the example of the companies
that play by the rules. I am fortunate
to be working with a company with
integrity. Doing business with a real
code of honor, to me, is logical. Fol-
lowing what some dishonorable enti-
ties in the industry are doing is not
logical unless you are comfortable
with the current climate that sur-
rounds us all.
Daily acts of leadership

There will always be individuals
and companies that do not play by
the rules, but today, more than ever,
we, as an industry, need to push our-
selves to not get ugly. How we all
decide to conduct our lives is up to
us, but I believe doing business with
integrity is of utmost importance
now, especially when dealing with
merchants.

Many merchants don't understand
how our business works. Demon-
strating that we are there to take care
of them is more critical than ever. It
seems everyone today can benefit by
a kind word, less arguing and more
explanation. That goes for our mer-
chants and the people who give us
support on a daily basis.

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