Page 5 - GS170501

Letter from the editors

ur three-part series on the payments jour-
ney ‒ from payment acceptance to com-
merce enablement ‒ wraps up in this
O issue. We appreciate the positive feedback
you've given us on the first two articles. And we hope
you find just as much value in the third installment
herein, which reveals insights industry experts shared
when we went behind the scenes to speak with inno-
vative designers and developers who are nurturing
tomorrow's technologies.

You'll find more insights and advice from industry
experts throughout the issue, as well. As usual, our
fine contributing writers have addressed areas of vital
concern to the industry's feet on the street: why finding
the right ISO partner matters, along with assumptions
to examine and tips on how to avoid common pitfalls
in the ISO selection process; why it's wise to focus on
just one thing at a time in all areas, including your
payments biz; threats merchants in the travel industry
will face from fraudsters this summer and how to help
your clients combat them; how to keep your merchant
customers happy to foster longevity and thereby
improve your bottom line; and data showing why
that automated clearing house system may finally be
reaching its stride.

We post breaking news on our home page, www.
greensheet.com, throughout each week, and this issue's
news section provides highlights of what we've covered
lately. Stories delve into the mounting pressures on IT
professionals, a new mobile payments partnership
between PayPal Inc. and Wells Fargo & Co., a new
customer service role for Facebook Messenger bots,
a report by Experian on increased ecommerce fraud,
renewed interest in money order fraud, and stepped
up law enforcement actions and the tough sentence
imposed on a notorious Russian hacker.

Also included are new product and company profiles,
as well as briefs on new developments and milestones
in the industry, including individual honors, patent
awards, company expansions, product trials, initiatives
and campaigns, executive appointments, acquisitions,
partnerships, and research. One encouraging research
item came from Wells Fargo, which found that 81
percent of U.S. companies expect higher international
business activity over the next 12 months; 68 percent
expect international revenue increases.

Are you optimistic about your business prospects
this year? Why or why not? Share your thoughts and
concerns with us at greensheet@greensheet.com. And
we will always welcome your press releases to press@
greensheet.com.

5