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Letter from the editors

he fact that the payments industry is largely
self-regulated puts great individual and
collective responsibility in the hands of all
T stakeholders ‒ from merchant level sales-
people and small ISOs to super ISOs and processors,
to regional acquirers associations and larger national
and international trade associations, to technology
developers and solutions vendors, to standards-set-
ting bodies and the major card brands. The pace of
change continues to accelerate, making it more chal-
lenging than ever to ensure the payments workforce
is proficient in the industry's basics, ethical practices,
latest technologies and security guidelines.

Our previous lead article, explored what leading
payment companies have done to adapt their training
practices to help shape employees and contractors into
the kind of professionals needed to succeed in merchant
services today. This issue's lead article examines
efforts industry-wide, revealing just how much
key organizations are doing to provide workshops,
courses, seminars, conferences, certification programs
and more for today's payment professionals. Rest
assured: efforts are ongoing, dynamic and thorough. I’m am working hard to help you get all

From issue to issue, our expert writers contribute to your advertisng needs in the right order
industry-wide educational efforts. In this issue, you'll to increase your bottom line today!
find advice on what to watch out for when seeking a
partner for processing high-risk merchants, how to
succeed in today's highly competitive environment, No Bull
what an acquirer-level chargeback insurance policy
does and doesn't do, steps to take to ensure you're
not sabotaging yourself when asking merchants Customized advertising campaigns
questions, and why it makes sense to take it in stride
if your children do not follow your professional path. to fit any size company and budget.

One thing about being in an industry that is ever- • Spotlight Innovators’ Pages
changing is that there is rarely a shortage of news. (frequently updated content)
It seems big things are happening in every corner
of our sector. In recent stories, we've covered the • Print (various size options)
theft of personally identifiable information from
InTouchPOS, allegedly by an ex-employee; increased • Resource Guide listing
global penetration of EMV cards; Apple's expansion of (print/online/front page (option))
near field communication uses and designs on person-
to-person payments; highlights from the upcoming • Email Blasts (to GS readership)
15th annual Midwest Acquirers Association meeting
in downtown Chicago; new malware suspected in • Online (website/twice month newsletter)
a second Kmart breach; Sage Group's sale of Sage • Video
Payment Solutions to GTCR; and a call for sharper
tools in the effort to combat cybercrime. • Bundle advertisng campaign discounts*

You'll also find updates on individual and company
milestones, along with company and product pro- Danielle Thorpe
files. Please keep sending your press releases to
press@greensheet.com. And, as always, we'll welcome AVP Media Partnerships
your feedback. Tell us what you like about our coverage
and what we can do better at greensheet@greensheet.com. 707-284-1686

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