Page 8 - GS170602

ReadersSpeak

Bad apples — minority or majority?

our cover story had me laughing out loud
when, discussing CFPB and the Durbin
Amendment, you quoted credibly two of the
Y most lunatic members of Congress ‒ Maxine
Waters and Elizabeth Warren. Then to further the come-
dic effect in the Readers Speak page, when speaking
about bad ISOs, you say "illegal, deceptive practices
used by a minority of bad actors."

As I'm sure you are aware the vast majority of our
industry resembles used car sales. I do applaud your
sincere efforts to improve our industry's image, but we
have a ways to go yet. One step in the right direction
might be to screen some of your article writers more
carefully as I often see the "bad actors" writing articles
for your publication.
Bill Hoidas
Matrix Payment Systems

Bill,

Thank you for applauding our efforts and for your
thoughts on our May 22, 2017, issue's lead article, "CFPB,
Durbin Amendment in the crosshairs," and Readers
Speak page.

The article you mentioned quoted Rep. Maxine Waters,
D-Calif., and Sen. Elizabeth Warren, D-Mass., as you
noted. However, it also quoted Rep. Jeb Hansarling,
R-Texas; Sen. John McCain, R-Ariz.; Sen Mike Crapo,
R-Idaho; and President Donald Trump. We don't want
to fan partisan flames and will continue to present a
range of perspectives in articles created with the aim of
helping our readers build solid careers in the dynamic
payments sphere.

As for "bad actors" in our industry, the view that
unscrupulous people are in the minority comes from
our daily contacts with professionals working across
the industry's spectrum ‒ from CEOs of leading players
to sole-proprietor reps serving merchants daily. Since
we have no hard data on the percentage of bad actors
in the industry, our view is an opinion; yours is also an
opinion.

Thanks for bringing this up, though. It's been some time
since we've done an article on rooting out the industry's
"bad apples"; addressing this routinely would help
foster best practices, something we can all support.

Editor
What's your take?

Sound off on the good and bad in the industry we all
depend on. Email us at greensheet@greensheet.com.

8