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ReadersSpeak

More on bad apples — minority or majority? My view comes from everyday
R egarding the question in the June 26 issue on the bad apples, that is managers and their business clients.
contact with both local bank

In the past 20 years it has definitely
certainly an easy one to answer. I would put bad apples at 80 per-
gotten worse. But that is good for
cent and good ones at 20 percent.
the other person neglected to tell the
The important point is I would define "bad apples" not as the agent walking me because I get to point out what
into a merchant but the organization (bank) behind the agent. client, and the deal is closed.

If you need convincing, make like
you're opening a store (antique
shop or anything) and make sure
your English isn't too good, and
call in all the big name banks and/
or processors. I think you would be
very surprised and a little saddened.

Bradley Quick
Payment Finesse Ltd.

Thank you, Bradley, for weighing
in on this topic. The discussion in
Readers Speak began with a question
about how to avoid bad apples in the
industry in our May 22, 2017, issue
and continued in Readers Speak in
our June 26 and July 24 issues.

Those who have weighed in so far
have been in agreement with you
about bad actors in our industry
outweighing the good. We aren't
prepared right now to impersonate
merchants opening stores to see
The Conference for Branch & Retail what kind of overtures ISOs and
merchant level salespeople might
Banking Innovators make. However, we do need to keep
a discussion going on what can be
done about improving overall ethical
practices in our industry. If there
FUTUREBRANCHES.WBRESEARCH.COM is indeed a preponderance of bad
actors in our sphere, changing the
situation will only benefit everyone
involved.

What needs to be done?
Are you taking action to combat bad
actors in the industry? What about
your partners? Are they taking
steps to ensure ethical practices in
their companies? What should the
industry as a whole do to foster best
practices? Let us hear from you at
greensheet@greensheet.com.

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