Page 31 - GS180502

CashDiscountProgramAGENT0518.qxp 5/21/18 11:32 PM Page 1
CompanyProfile

ISO/MLS contact:
Joseph Harrington
President and CEO
401-921-6111, ext. 206
jharrington@ppsnortheast.com
http://prioritypaymentsystemsne.com

Responsive technology, agile sales force

hen the executive team at Warwick, R.I.- Merchant marketplace offerings. "We do all of the menu
based Priority Payment Systems Northeast building in-house," Harrington said. "We also build apps
joined forces to do business as an indepen- for customers that are far less expensive than the market
W dent office of Priority Payment Systems, charges." He believes the apps are fairly priced, which
they based their decision on Priority's extensive experi- makes it possible for merchants to include more options
ence in the payments industry, as well as the company's in their systems.
appealing business philosophy.
Open playbook on training
"We saw that they had a different approach than a lot of Another concept developed by the team and launched
other acquirers out there," said Joseph "Joe" Harrington, in 2017 is the Peer-to-Peer Conference, which Priority
President and CEO of Priority Payment Systems hosts free-of-charge to exhibitors and invited attendees,
Northeast. "They were more product driven than price is open to competitors and presents panel discussions
driven." Other factors were the agent and ISO portals on topics of interest to small ISOs. Harrington noted that
Priority offered, which few had at the time, and the the first conference was so popular that additional events
company encouraged feedback on product development followed, including one held in conjunction with the 2017
and innovation throughout, he recalled. Western States Acquirers Association conference.

The portal concept inspired the creation of the Merchant "We opened our playbook to show people how we do
Control Center (MCC), developed entirely by Harrington's things as a smaller office," Harrington said. "I truly
team and introduced in 2018. The MCC mobile app allows
We Offer The Most Aggressive Compensation Plan in the Industry! merchants to engage quickly regarding any issues or believe that the small offices out there are the bloodline
needs that emerge. For example, to address POS terminal of the industry."
issues, the app can create a ticket, which the merchant He pointed out that the P2P conferences present methods
70% Residual Split and $1,000 per account! sends using the "submit" button, and it's routed directly that have proven successful for his team. "We want it to
to the appropriate representative using the built-in digital
phonebook. be something that brings value to the people who are on
the street," he said, noting that discussions have included
– Bonuses Paid Daily – Lifetime Residuals "We've taken the technology and applied it to the service how his team treats a product, customer service, and how
they manage PCI compliance.
end of the industry," Harrington said. "When you look at
– Free Terminal Program – 100% Residual Split Program Available our app, it's so robust as far as what the merchant is able Additionally, Priority Payments Systems Northeast has
– Free Cash Discount POS System – Want to Register? We’ll Pay the to do and the means that they can communicate back to reseller offices in several states and offers reseller programs
their sales office as to what they need. When the sales
$10,000 Registration Fee connected with a particular product, Harrington said,
– Same Day Approvals and Deployment office reaches out it's more of a problem resolution phone adding that all sales representatives are paid employees,
– Portfolio Acquisitions call than it is a time consumption phone call." which means the firm takes on full responsibility for each
– Next Day Funding (11pm EST) member of the team.
– Agent Loan Program Additional features in the MCC system include the ability
to send push notifications to alert merchants of external "Our footprint is that we want to be a game changer,"
issues that might be occurring, such as power outages or Harrington said. "We want to find ways to enhance the
funding delays, for example. Merchants may also use the experience that the merchants have with the credit card
app to complete Payment Card Industry Self Assessment processing industry as a whole. The direction that we're
1-888-707-7258 Questionnaires, he noted. headed, similar to our customer service app, is how do we
Ext 6619 www.Finicalinc.com One product Harrington's team took to the next level make that experience more enjoyable? How do we make it
is the online ordering eTab app, one of Priority's MX more fire and forget?"

31