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InsideGS

Cover Story Education

Partners: payments industry's DNA – Part 1 .........................1 Street Smarts SM
By Dale S. Laszig What is your exit strategy? ..........................................................36
Card brands and issuers, acquirers and merchants, technology By Steve Norell, US Merchant Services Inc.
companies and third-party service providers form a complex net- When do you want to leave the payments biz? What are you going
work of partners addressing top concerns of today's merchants. to do after you retire, and how will you spend the money you've
earned selling merchant services?
News
Eliminate baggage after rejection ..........................................38
News Briefs: By Jeff Fortney, TouchSuite LLC
Restaurants struggle to close digital divide .......................12 After encountering a verbally abusive merchant, it can be difficult,
Biometrics unlock smart, secure payment options ........12 if not impossible, to concentrate on your next prospect's pain,
because your own emotions are in the way.
Credit union ATMs to provide cardless cash access ........12
Self-ordering kiosks – a game-changing technology ....39
IBM, Ponemon expose hidden costs of data breaches ..12
By Dinesh Saparamadu, Apptizer Inc.
Letting cardholder fingers do the talking ...........................12
Consumer convenience and efficiency are fueling the rapid adop-
Lights out for Snapcash ................................................................12 tion and expansion of self-service technologies in fast-casual and
Merchants, Wells Fargo to have their day in court ..........12 quick-service restaurant environments.
MWAA illuminates Chicago ........................................................14 Creating and using 'practice' appointments – Part 1 .....40
Tribute: By Bill Pirtle, Clearent LLC
A tribute to Joe Kaplan .................................................................14 Some companies ask new MLSs to provide 200 names and contact
By Jeff Broudy information for family members and friends before they are hired.
Why is that?
Industry Update ...............................................................................15
Views New Product
Innovative fraud, chargeback reduction platform .........42
Insider's report on payments:
Challenging payments status Inspiration
quo not for faint of heart .............................................................19 Let's lessen the impact of bad apples ....................................43
By Patti Murphy, ProScribes Inc.
Departments
The OCC is accepting applications from fintechs seeking special
purpose charters. How will that change the payments landscape Letter From the Editors ....................................................................5
for banks and nonbanks alike? Readers Speak:
Keeping ATMs secure ........................................................................8
Company Profile
Spotlight Innovators ......................................................................22
Century Business Solutions: Datebook .............................................................................................44
Synching payments with back-office systems ...................27 Resource Guide .................................................................................46
Advertiser Index ...............................................................................54

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education and success of the
ISO and MLS.

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