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Education

Resolve to attain tifications with rewards or tying new skills to annual reviews and
bonuses can be an effective way to increase participation.
data literacy in 2019 3. Be consistent: Data literacy is not learned in one sitting. Innova-
tion and change are always around the corner; working data use
into your job daily ensures you are cultivating literacy that will
Neetu Shaw keep up with the times.
Clarity Insights 4. Keep it clean: Without data governance, your literacy is useless.
Good data governance means everyone can access clean, standard-
data-driven culture is the key dif- ized data by making it clear who has authority over what data, who
ferentiator for success when it can access what data, and more. Additionally, good data gover-
comes to the future of financial nance facilitates self-service, meaning once everyone understands
A services. But practically speaking, data, they can actually use it.
what can you do today to get started? If you're
interested, your New Year's resolutions are These four resolutions are doable. Nurturing data literacy in your
simple, and they all hold the key to the foun- organization will yield an excitement and consistency that paves the
dation of a data-driven culture: data literacy.
way for a data-driven culture. What more can you ask for?
Why do we need data literacy? Neetu Shaw is an executive partner at Clarity Insights, servicing the financial ser-
vices, insurance, higher education and automotive industry verticals. She is focused on
Data literacy is critical to a data-driven culture
and all that comes with it: the move to digital, enterprise information and digital transformation solutions, enterprise data, big data,
innovation and customer centricity. It means master data management, discovery, advanced analytics and artificial intelligence (AI)
your organization has consistent language to thought-leadership. Clarity Insights is the largest consulting company in the United
discuss data, key shared outcomes and stan- States that focuses exclusively on advanced data, cloud and AI solutions. Contact her at
dard tool sets that everyone understands. A nshaw@clarityinsights.com.
financial institution (FI) where data literacy
is championed would be well on its way to a
data-driven culture. At this FI, everyone in
the organization can interpret organizational NO GOOD MERCHANT
data. And this means they can all catch errors;
they can understand corporate strategy and LEFT BEHIND
goals; and they can improve the organization's
and their own performance.
Data literacy means everyone understands
the story the data is telling ‒ an ability abso- For over 30 years, Electronic Merchant Systems has been
lutely vital to organizational change and im- dedicated to ensuring the success of their Agents. Learn
provement. Other industries understand this how we can help you grow your business and portfolio.
and are actively enabling their own employ-
ees' growth. Take Airbnb as an example: the
company created its own Data University to
empower everyone to make data-driven deci- LEARN MORE:
sions.
How do we get it? 866.887.8907
• CNP Specialists
emsagent.com
Implement the following simple resolutions, • Industry Leading Portfolio
and your organization will see noticeable Management Tools
changes before the end of 2019.
• Retail Experts
1. Start at the top: Change must begin with
leadership. To lead by example, senior exec- • Latest Next Day Funding
utives and managers must articulate your Window in the Industry
organization's key metrics, initiatives and
goals, as well as devote the time and effort
required to improve their own data literacy
before asking others to do the same.
2. Get creative: Formalize data literacy as
a business need, then find creative ways
to encourage adoption. As many organiza-
tions did with Six Sigma, encouraging cer-

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