Page 19 - GS190302

Views

Kiosks are great for QSRs and fast casual restaurants,
anything that requires moving a large number of people, I could have walked away without
Fortney said. The success of these businesses depends
on moving the greatest number of customers in the paying for the coffee or Danish.
least amount of time. He has seen double drive-through And as I looked around, I observed
windows at QSR locations that minimize wait times by
enabling customers to quickly move to an open lane. several people doing exactly that.
I could only imagine how much
Cloud-based solutions have made self-service solutions
more affordable for small and midsize business owners more breakage might occur during
and have proven to be flexible and easy to manage, Fortney
added. Merchants appreciate the ability to make menu high-traffic times.
changes on the fly and introduce surge pricing during
high-traffic, high-demand times. For instance, most
baseball fans wouldn't mind paying a few extra dollars for Engagement," Bouncepad bloggers describe robotic
a hot dog at the World Series game. servers that give customers complete visibility into the
amount of beer they've poured, which helps them track
"I would not be surprised if kiosks begin to penetrate the their bar tab. And according to Bouncepad, these turnkey
fine dining vertical," Fortney noted. "If there is a need for systems "are easily rolled out into any business' existing
customization, kiosks will come into play as they have in environment."
every other environment where people need something
quickly."
Dale S. Laszig, senior staff writer at The Green Sheet and managing
Perhaps you've seen artificial-intelligence bars where director at DSL Direct LLC, is a payments industry journalist and content
robotic arms seamlessly mix cocktails. In "Table Tap's development specialist. She can be reached at dale@dsldirectllc.com
Self-Service Technology Drives Sales and Customer and on Twitter at @DSLdirect.