Page 3 - GS190302

InsideGS

Cover Story Education
Major changes underway in chargeback land .....................1 Street Smarts SM
By Patti Murphy Some things I've learned .............................................................32
New and pending changes to Mastercard and Visa chargeback By Steve Norell, US Merchant Services Inc.
rules are ushering in a new era and will have far-reaching implica- Decades in the payments industry means decades worth of learn-
tions for merchants. Our industry can step up and help. ing to share about ISO-MLS relationships, lawsuits, low-volume
merchants, recruiters, certification and more.
News
Merchants first, technology second .......................................34
News Briefs: By Jeff Fortney, TouchSuite LLC
ATM groups, Northeast cities oppose cash bans..............10 MLSs have asked how they can insure they'll be on the cutting
Big banks get high marks in merchant satisfaction .......10 edge of new solutions so they can grow their businesses while
retaining their current customers. Is this the right question to ask?
Aite Group to honor digital wallet
innovators at MPC19 ......................................................................10 Data privacy regulations: Three things to know ..............38
By Neetu Shaw, Clarity Insights
Capgemini finds banks, insurers
playing digital catch-up ...............................................................10 The GDPR, California Consumer Privacy Act and future regulations
will affect your business, and noncompliance can cost millions of
NFC Forum offers new, simpler dollars. It's time for a comprehensive data strategy.
mobile pay standard ......................................................................10
Broad implications of Walmart Louisiana Tax Case ........40
Industry Update ...............................................................................12 By Frank Dennaoui , Global Legal Law Firm
Views A Louisiana appeals court affirmed a trial court ruling that
Walmart.com is liable for sales tax on sales made by third-party
The very point of sale: sellers hosted by its online marketplace. This could have far reach-
How can we improve self-service? ..........................................18 ing effects.
By Dale S. Laszig, DSL Direct LLC
If you've ever felt awkward interacting with kiosks, you're not New Product
alone. We need to make self-attended technology more efficient Intelligent, real-time, any time fraud management .......42
for merchants and enjoyable for customers. Inspiration

MLSs can be the saviors of small business ..........................20 Time for you .......................................................................................44
By Barry Davis, Womply Departments
There's a sinister secret in the merchant services industry that few
people want to talk about: the high rates of churn due to mer- Letter From the Editors ....................................................................5
chants going out of business. MLSs can and should address this. Readers Speak:
Benefits of chargeback management.......................................8
Company Profile Featured now on Merchant Sales Podcast ...........................14
JetPay: Spotlight Innovators ......................................................................22
Full-scale financial solutions ......................................................27 Events Calendar ................................................................................43
Resource Guide .................................................................................44
Advertiser Index ...............................................................................54

3