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NewProduct
Company: TouchSuite
Product: Grubbrr
Website: www.touchsuite.com
Contact: info@touchsuite.com
Self-ordering kiosk improves
efficiencies, customer experience
ouchSuite, a financial technology solutions improving efficiencies and eliminating potential
provider, launched Grubbrr, a multifaceted errors.
ordering solution designed to improve the cus-
T tomer experience. TouchSuite said the technol- • Improved staff experience: Grubbrr manages
ogy suite can adapt to numerous business environments, ordering, freeing employees to spend more time
including quick-service and fast-casual restaurants, bars, focusing on customers.
catering trucks, stadiums, movie theaters, and golf cours-
es. • Improved customer loyalty: Grubbrr's facial
recognition and customer loyalty programs drive
"Grubbrr enables merchants of any size to manage their customer loyalty, frequency and retention.
businesses in real time, without having to invest tens of • Increased sales: Self-attended solutions, unlike
millions of dollars," said Sam Zietz, CEO at TouchSuite. high-pressure checkout lanes, give customers more
"It's a complete ecosystem that operationalizes the entire time to review menu choices. Kiosk customers are
ordering process, connecting kiosks, point-of-sale, mobile more likely to add optional menu items, which can
ordering, delivery services and table-ordering tablets. improve upselling by an average of 12 to 22 percent,
Orders go to the kitchen in real time, with no waiting or according to recent studies.
rekeying."
• Business management: Grubbrr's cloud-based
Farshad Tafazzoli, chief strategy officer at TouchSuite, business management services can help merchants
concurred. "The Grubbrr platform can speak up to 16 manage staff, reporting, input/output, sales,
languages and is highly responsive to the nuances of analytics and customer loyalty.
ordering and consumer behavior," he added. "It uses native
voice recognition and machine learning to continually • Advanced reporting: Grubbrr's customizable
improve transaction enablement." dashboard provides merchants with a full picture
of how their businesses are operating. Real-time
Flexible, scalable reports are available across connected devices.
Noting that Grubbrr is reducing lines and increasing • Customer analytics: Grubbrr's advanced customer
average tickets at sport stadiums, top QSRs and midsize analytics help merchants identify customers and
merchants, Zietz said Grubbrr's service offerings are drive customer engagement and loyalty.
purpose-built to reduce waits, improve table turns and
lower labor costs. • ADA compliance assistance: Grubbrr's innate
ability to recognize voice and natural gestures
Grubbrr can help hospitality merchants of all sizes grow facilitates alternative ordering methods for special
and scale their businesses, Zietz noted, adding that the needs customers.
platform provides the following features and benefits:
• Food-to-locker compatibility: Grubbrr can place
• Reduced wait times: Grubbrr's fast and accurate take-out orders in temperature-controlled lockers as
order processing reduces wait times by enabling customers approach, using geolocation and mobile
customers to order at the kiosk. Orders are notifications. Customers unlock and pick up orders
transmitted directly from kiosk to back-end systems, using unique QR codes.
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