Page 3 - GS190402

InsideGS

Cover Story Education
Understanding the fine print ........................................................1 2019: A year of opportunity
By Patti Murphy for U.S. petroleum retailers ........................................................36
Most MLSs are not attorneys, which can cause problems, as their By O.B. Rawls, Paysafe Group
fortunes are tied to contracts they sign with upstream partners. Things are looking up for U.S. gas stations, but independent gas sta-
And those contracts are anything but simple to understand. tions will need help to take advantages of opportunities in 2019 and
News beyond. ISOs are ideally positioned to step in.
Non-sports-related gambling reversal .................................38
News Briefs: By Josh Herndon, Global Legal
TSYS, T-Mobile launch all-in-one SMB solution ................10 Beginning in 2011, businesses involved in ongoing non-sports-
Government calls for AI research, deployments ..............10 related interstate gambling had good reason to believe their busi-
nesses were operating within the law. This is no longer the case.
Fed finds debit growth slows as fraud losses rise ............10
In sales, words can kill ...................................................................40
Bigger, broader Broker Fair returns to NYC ........................10 By Jeff Fortney, TouchSuite LLC
Ingenico expands access to Russian marketplace ...........10 Words can kill a sale, kill an existing merchant partnership and kill
long-term revenue. But if properly managed, they can lead to suc-
Industry Update ...............................................................................12
cess instead of failure.
Views
New Products
The very point of sale: Cashless payments solution for
The MLS hero's journey ................................................................18 cannabis merchants, consumers ..............................................42
By Dale S. Laszig, DSL Direct LLC
Digital payments, business
Three phases – departure, initiation and return – are present in management suite for SMBs ......................................................43
every hero's journey. Some payment pros are on such journeys,
defending their visions while breaking new ground. Inspiration
Company Profile Micro actions, macro results ......................................................44
Departments
Sound Payments:
Delivering convenience and flexibility .................................27 Letter From the Editors ....................................................................5
Education Readers Speak:
We choose credit .................................................................................8
Street Smarts SM Listen and learn from Merchant Sales Podcast .................12
Operations and sales depend on each other .....................32 Spotlight Innovators ......................................................................21
By Dee and Emily Karawadra, Impact PaySystem Resource Guide .................................................................................45
Discord between operations and sales teams can harm an orga- Advertiser Index ...............................................................................54
nization. But these interdependent arms of an ISO can work to-
gether for greater efficiency, happier merchants and more profits.

3