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and banking-related activities," TSYS
wrote. "These activities continue to The merchant technology struggle was on
outpace mobile payments, yet pay- display recently when JCPenny decided to stop
ments do continue an upward climb."
accepting mobile payments because it couldn't
The most common activities per-
formed using mobile banking apps meet a deadline for bringing its mobile
are: viewing balances (cited by 93 payment acceptance devices into compliance
percent of users surveyed), view-
ing recent transactions (82 percent), with EMV security protocols.
transferring funds (60 percent) and
bill payments (53 percent).

Just 11 percent of consumers have
loaded a debit card onto a mobile
wallet, TSYS reported; 10 percent
have loaded a credit card. Again, age
is a big influencer: 27 percent of con-
sumers between the ages of 18 and 24
have already loaded a debit card onto
a mobile device, for example, com-
pared with just 6 percent of those be-
tween the ages of 45 and 54.

About one in four consumers indicat-
ed they definitely or likely will load
a debit or credit card onto a mobile
wallet. However, TSYS found nearly
equal shares of consumers don't plan
to ever load a debit or credit card
onto a mobile wallet.

The outlook is much better for con-
tactless cards, in part because many
merchants already have the technol-
ogy in place to support contactless
card payments. Most of the terminals
merchants installed to meet EMV re-
quirements were designed to support
both contact and contactless transac-
tions, TSYS noted. And increasing
numbers are enabling the contactless
feature, which allows consumers to
tap their cards on a POS device rath-
er than insert cards in those devices.

Evidencing the widening availability
of tap-and-go card payments, more
than half of the 65 percent of re-
spondents who indicated they have
contactless credit and/or debit cards
claimed they have used that feature
to pay for purchases.

Patti Murphy is senior editor at The Green
Sheet and president of ProScribes Inc. Follow
her on Twitter @GS_PayMaven.

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