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Education
Getting immediate feedback from customers is the surest That's a strong indicator that these merchants recognize
way to know if and how an establishment has pleased value in being able to access multiple features through a
them. This enables businesses to leverage what they do smart POS solution.
well and improve or remove what they do poorly.
Making the sale
Eager for innovation and information
Few merchants have the time or technical resources to
Solution and service providers should take note that most devise their own smart POS solutions. Many may become
of those surveyed are eager to take action, with 47.8 percent frustrated by one-size-fits-all solution providers that
reporting they are very or extremely ready to innovate, package suites of apps that serve the lowest common
and another 29 percent indicating they are somewhat denominator, which is the surest way to not satisfy any
ready to do so. The top drivers behind that eagerness: of them.
remaining competitive (77.4 percent), increasing sales (75
percent), and improving consumer loyalty (62.2 percent). Traditional service providers have insight into specific
market segments and familiarity with individual
But there is a flashing red light: more than 72 percent merchants. These can be leveraged to pre-select tailored
are willing to change their service providers to obtain suites of apps and services to address pressing issues
the right solution. More alarmingly for current service in food and accommodations businesses. It's important
providers, only 7 percent of respondents said they learn to move quickly to educate merchants in the hospitality
about current POS offerings from their current acquirer. segments regarding what's possible with technology and
More than a third rely on other business owners for that what solutions will best meet their needs.
information, slightly fewer get it from POS vendors, and
20.7 percent obtain the information from their banks. Nicky Koopman is senior vice president of content and value-added
The top reason, cited by 61 percent, for changing providers services with AEVI. She is a pioneer in digital innovation with an entre-
is the ability to get a fully integrated solution, followed by preneurial mindset who is responsible for bringing together AEVI's
affordability at 57.4 percent. digital value-added content. Nicky works with AEVI's App Developer
Community to lay the foundation for the next-generation of value-
added content. Contact her at info@aevi.com.
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