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Education

This information can be found on a merchant's or deploy equipment. Half the battle is done on the mer-
previous month's processing statement if they pro- chant application; the other half is installing and training
vided one. It's crucial to estimate the average tick- the merchant.
et and a high ticket amount. For example, maybe
their average sale is approximately $50, but once a The aim is to get merchants set up correctly with no er-
month they have a $2,500 sale. This helps set the rors so they can process cards, get deposits in the expect-
account's parameters. If the MLS only enters a $50 ed time, have access to reporting needed to reconcile, and
average ticket and the merchant runs a couple sales know who to contact if they have questions. Communi-
at $2,500.00, the processor could suspect fraud and cation during the install is crucial to getting merchant
hold funds. It's always good to provide a range so accounts up and running without causing merchants to
the processor can build the merchant's parameters question their decision to work with you. Always make
for risk correctly and avoid holding of funds. yourself or your support office/ISO available to the mer-
• Inaccurate or illegible merchant bank account in- chant to ensure a positive outcome.
formation: Previously, most processors required a Safari Njema!
voided check to avoid this error. Today, many pro-
cessors don't require this. We have learned from Dee Karawadra is president and CEO of Impact PaySystem, and Emily
this, and require a voided check or a bank letter Karawadra is the company's chief financial officer. Since 2001, Impact
verifying the correct account information. The PaySystem has been a leading provider of payment processing technolo-
most critical errors involve merchants' money and gies and services to merchants throughout the United States. Through
deposits. If this information is incorrect, they won't alliances with payments industry leaders such as Chase Paymentech,
receive their deposits; someone else will or they First Data, Buypass, Sage and more, Impact PaySystem offers tailored
will be rejected. This can make merchants uneasy, solutions to meet the unique needs of each merchant. Dee and Emily will
or worse. Always confirm banking information. welcome your questions and comments at dee@impactpays.com and
• Confusion about communication mode: The mer- emily@impactpays.com, respectively.
chant application will ask what communica-
tion method is needed to dial for authori-
zation. It could be variations of traditional
phone line, internet or vpn. Installation can
be delayed, for instance, if the terminal was
programmed for internet communication Payment Solutions
and the MLS arrives to do an install and the
business is utilizing a phone line. The down- For App Developers
load for the terminal will need to be modi-
fied to reflect the correct communication
method. This can take time to correct on the
processor's side, causing a delay and possible eProcessing Network provides
partial download to the terminal. payment solutions that intergrate
• Funding needs not specified: Does the mer- directly into web pages, shopping
chant want the traditional deposit time of carts, third-party software,
two days or does the business need same-
day or next-day funding. This should be and mobile apps for both iOS
identified on the merchant application so the and Android.
merchant receives funds within the expected
time frame. If an MLS doesn't indicate same- ePN’s FREE Developer
day funding and sets up the merchant as tra- Support Center provides
ditional, two-day receipt, this can cause an
unhappy merchant right out the gate. online documentation,
sample code, and support
These are the biggest issues we come across when a for registered developers.
merchant account is held up or stuck in a pending
status before approval. A high percentage of mer-
chant application never makes it to install due to ePN has payment options to fit all of
these preventable errors. The goal is to get through your merchant’s needs
this process quickly and without error so the mer-
chant install goes smoothly. Being aware of what (800) 296-4810
can cause a pended application can greatly reduce
the errors and shorten the underwriting process. eProcessingNetwork.com
Once an account is approved, it's time to reprogram
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