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NewProducts
NewProducts

PCI security for all digital channels

transactions without ever seeing sensitive consumer data,
Barham he noted. PCI Pal's cloud-based suite of solutions
protects all channels, from traditional telephony to newer
digital channels, he added. Payment, telephony, desktop
and digital providers can integrate these solutions using
available APIs.

"Agent Assist uses dual tone multi frequency masking
technology to ensure any sensitive information, such as
payment details, is protected during a call," Barham said.
CI Pal, a secure payments provider, launched "PCI Pal IVR allows an organization's customers to make
PCI Pal Digital, a solution designed to help mer- secure payments 24/7 over the phone without speaking with
chants maintain the highest levels of security a contact center agent. Together, these solutions ensure any
P across all digital engagement channels, includ- payments made over the phone are kept secure and private,
ing webchat, social media, email and SMS. By facilitating without any impact to the customer experience."
a secure omnichannel payments environment for contact Omnichannel compliance, security
centers and businesses worldwide, PCI Pal Digital empow-
ers organizations to provide a secure checkout experience, The increase in high-profile data breaches over the last
stated James Barham, CEO at PCI Pal. several years makes security and compliance more
important than ever, Barham stated. In addition, new
"With the increase in high-profile data breaches over data privacy regulations, such as Europe's GDPR and the
the last several years, such as Capital One and Equifax, California Consumer Privacy Act, increase risk of losing
security has become a huge concern for consumers," revenue if consumer information is compromised.
Barham stated. "At the same time, with new data privacy
regulations such as Europe's GDPR and the California "In order to provide a positive customer experience,
Consumer Privacy Act, companies stand to lose significant we have to meet customers where they are by allowing
revenue if consumer information is compromised. Because them to interact with an organization via their preferred
of these developments, security and compliance are more communication channels," Barham said. "As younger
important than ever." generations enter the market, companies have to consider
new ways to advance customer service efforts by adopting
Barham pointed out that PCI Pal Digital removes data digital solutions that integrate with the communication
from merchants' scope, enabling contact center channels channels these customers are already using."
and card-not-present merchants to meet new data privacy
regulations and protect against security threats. PCI Pal PCI Pal Digital emphasized that it can help organizations
channel partners are protected no matter how they choose navigate digital channels without sacrificing the customer
to engage with their customers, he added. experience, security or compliance. Instead of replacing
traditional service models, the solution provides additional
Contact center solutions options to meet customer preferences, allowing them to
PCI Pal Digital ensures payment information is secure by mix communication channels seamlessly when engaging
descoping all digital channels from the requirements of with businesses.
PCI DSS, Barham noted. When PCI Pal Digital receives
an incoming payment request from a digital channel, it
generates a secure URL to direct the customer to a secure
checkout page. Call center agents can track transactions in Company: PCI Pal
real time without ever seeing sensitive customer data.
Product: PCI Pal Digital
When combined with PCI Pal's call center solutions, Website: www.pcipal.com
such as Agent Assist and IVR solutions, PCI Pal Digital
enables contact center representatives to process and track Contact: info@pcipal.com

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