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ReadersSpeak

"Sooner or later, even the most tal-
ent-rich companies wind up with an
underperformer on the team," De-
Reaching WOW at work Hart wrote. "When they're undealt
with, these less-than-stellar workers
reen Sheet fan Dottie DeHart, principal at DeHart & Co., sent word create a negative ripple effect. Your
about business consultant Deb Boelkes' new book, The WOW Factor best performers become demotivat-
Workplace: How to Create a Best Place to Work Culture, which contains ed, resentment festers, and worst of
G ideas for creating outstanding workplaces. DeHart feels Boelkes' all, productivity suffers. That's why
advice would be useful to the entrepreneurial professionals who power the leaders are supposed to set high ex-
payments industry. pectations for all employees – and
hold them accountable for a job done
poorly. So why do so many of us
drop the ball in this area?
It’s a War out there!

Time to Band together with the Band of ISO’s "Deb Boelkes says it's often a matter
of mindset. We may focus on how
unpleasant it is to confront people
about performance (or even worse,
fire them) and so we procrastinate.
We forget we're doing everyone a fa-
vor by quickly addressing the prob-
lem – including the underperformer.

"'You're doing one of two things
when you hold someone accountable
for not living up to their agreed-on
expectations,' says Boelkes. 'You're
either forcing them to get back on
track and do the work they're ca-
pable of doing or ‒ if you have to
The Merchant Store Presents the ISO Co-op let them go – you're removing them
from a situation that was most likely
wrong for them in the first place.'"
Best Buy Rates in the business!
Customer Service that is actually a service to the customers! DeHart added that according to
Boelkes, once the dust settles, they
True Revenue sharing may come back and thank you.
"When you can look at it this way,
Join today for a better Tomorrow! you may be less likely to put off what
you know needs to be done," DeHart
The Merchant Store Promise: noted. "When organizations consis-
• 60 - 80% commission tently set clear and firm expectations
• Transaction fees: 4 cents! and hold people to them, what Boel-
• $5.00 service fee kes calls "the WOW factor" is more
• Up-front bonus ( does not effect split ) likely to manifest and permeate the
• True revenue sharing! entire culture."
• Wholesale equipment pricing!
• Free Terminal and POS placement options! Your best practices?
• And, one-on-one support, when and how you need it!
Are you satisfied with your com-
Real partner solutions for Career minded agents! pany's culture? And when it comes
to thorny HR matters, do you take
swift, decisive action or do you pro-
To setup your custom agent program, crastinate? Share your insights at
TheMerchantStore Contact us at: 844.898.2884 greensheet@greensheet.com, and please
or Visit our website: MerchantCoOp.com continue to submit your news to
Minding your business
press@greensheet.com.
LIFETIME RESIDUALS :: UP-FRONT CASH :: WHOLESALE EQUIPMENT

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