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been comfortable with. We need to learn from one another the first webinar version of the Field Guide Seminars on
and keep abreast on the market to ensure businesses can Wed., July 29 at 1 p.m. Central.
adapt accordingly.
4. I believe it's important to re-examine what's important
Mark Dunn in your life. Big changes like the pandemic can throw your
Field Guide Enterprises life out of balance, and you have to reaffirm who you are
and what you do. There will always be good opportunities
1. At FieldGuide we focus on helping ISOs get to the next for hard-working, focused people who know how to add
level. When the shutdown happened in March, it wasn't value. Whether you're selling or in operations, keep build-
clear what effect this would have on new and develop- ing value into everything you do. Go the extra mile and it
ing ISOs. However, it seems a lot of folks in our industry will pay off.
have been using April, May and June to research, plan and
launch new business lines, new services and even a few Allen Kopelman
new ISOs. Our consulting business has actually expanded Nationwide Payment Systems Inc.
during this time.
1. Right now we're doing a combination of working at home
2. In February, I had just started volunteering with a chari- and in the office; everyone pretty much sits in a large area/
table group doing immigration counseling with refugees. office alone. We have a shield on the front desk, and we
However, given the pandemic and the government's re- put a shield down the middle of the conference table, as
cent changes in immigration policy, I had to pause this we have had a couple of meetings. We're also using differ-
effort for the time being. ent online meeting tools — internally and for sales.

3. We are not doing any business travel at present. All of We've stocked plenty of cleaning products at all the desks
our meetings with clients are conference calls: GoToMeet- so people can keep their areas clean, along with hand san-
ing or Zoom calls or FaceTime. Also, with all of the re- itizer. If anyone is not feeling well, they are instructed to
gional acquiring association meetings canceled, we held call in and stay at home — and get tested. I am sure people

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