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ReadersSpeak





        Why the world needs PIN                                 "PIN is widely accepted as a safe, secure way to pay, and
                                                                PIN entry has become a habitual behavior in the UK and
                     e wish to thank Justin Pike, founder of    Europe. Accelerated by COVID-19, cash usage is down
                     MYPINPAD, for sharing his views on PIN     by half. With in-person shopping options limited and a
                     authentication's important role. The follow-  need to avoid crowds, more people are shopping online.
        W ing is excerpted from his note:                       But with inexperienced people shopping digitally, online
                                                                fraud has risen by 50 percent since January 2020—a
        "When PIN authentication was introduced in the UK in    preexisting challenge exacerbated by COVID.
        2004, losses due to the fraudulent use of credit and debit
        cards fell by 13 percent in the first year, use of cloned or   "Contactless, is at the forefront of  consumer  protection
        skimmed  cards  dropped  by  25  percent,  and  use  of  lost   because it enables payment without physically touching
        or stolen  cards fell  by 22  percent.  This  trajectory  has   a terminal. However, contactless payments have
        continued.                                              traditionally been available only for small sums, with PIN
                                                                mandated by the Strong Customer Authentication (SCA)
        "The combination of PIN's vast security and simple      requirement of the EU Revised Directive on Payment
        customer experience—which merely require consumers to   Services for larger transactions and every fifth contactless
        enter a four-digit number into a terminal at the POS rather   transaction.
        than relying on signatures or biometrics (that can be
        forged)—quickly led to its widespread globally. But some   "If we reflect on consumers who are new to ecommerce,
        countries, such as the United States, still rely on signatures   and the needs of all consumers coupled with SCA
        with card payments and continue to report high levels of   requirements, the simplest, most secure way to transact
        payment  fraud.  For  example,  in  late  2019,  77  percent  of   online is the PIN."
        U.S. merchants reported they had experienced some type
        of fraud, and that their efforts to manage security had   PIN authentication in the US?
        impacted their businesses' bottom lines.                Should the United States employ PIN authentication at the
                                                                POS? Weigh in at greensheet@greensheet.com.













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