Page 18 - GS201102

S Spotlightpotlight I Innovatorsnnovators

lectronic Merchant Systems has been helping
small and mid-size business owners realize
their full potential since 1988. Headquartered
E in Northeast Ohio, with sales offices across the
country, EMS provides trouble-free deployment of cus-
tomizable payment applications to increase business prof-
itability. EMS serves tens of thousands of retail, internet,
and start-up businesses nationwide, processing over $3
billion in annual payment card transactions. EMS, a recog-
nized payments industry leader and brand, increases its
clients’ financial wellbeing through its innovative suite of
business solutions, high-quality service and professional
employees.

What’s New:
Agent-First Processing, Part 3:

Portfolio Management & Reporting

midst the COVID-19 pandemic, businesses across many industries have proven that they are committed to
putting customers first. For example, grocery stores added one-way signs to their aisles and began sanitiz-
ing carts between each use. Car dealerships started embracing online sales, digital financing, and contactless
A deliveries. Restaurants and retail stores began offering in-store pickup, curbside pickup, and delivery options.
In many ways, these businesses have shown that they value their customers far more than the “status quo”.

Through highs and lows, your processing partner should show how much they value your partnership by offering agent-
first solutions and support. As an agent, do you feel valued by your processing partner? Is your partner committed to
providing innovative tools and resources to help you grow your business, or are they more interested in maintaining the
“status quo"? Electronic Merchant Systems has been helping agents achieve their business goals since 1988. We believe in
taking an agent-first approach to our partnerships with savvy, motivated individuals like you. Our Agents are an integral
part of our team, and we are committed to providing them with the support, tools, and resources they need to succeed.
Keep reading to learn about two of the tools we provide.
Unique Tools for Agent Success

In our experience, two major priorities for Agents are clear, accessible reporting and portfolio management support. We
hear and understand these needs, which is why we have built agent-first solutions for both.
Reporting

We’ve found that all too often agents feel ignored by their processing partners. When they reach out to check the status of
a deal or have questions about the process, their processor never responds to their request. This leaves the agent feeling
frustrated, confused, and even expendable.

At EMS, we follow an agent-first model when it comes to our deal processes. We believe you are entitled to detailed,
transparent, accessible reporting and frequent communication on the status of your pending deals. To support this, we
offer the following to every EMS Agent:
• Agent Relationship Manager: EMS Agents receive the individualized support of a dedicated Agent Relationship
Manager. These professionals are here to help you with whatever you need and answer any questions you may
have. Your Relationship Manager will also adhere to a “Sundown Policy”, meaning they will respond to every call
or email before the end of the day.
• Deal Tracking: EMS offers multiple options for real-time deal tracking, so you’ll never miss an update on a pending
deal. We’ll send you daily automated emails to help you keep an eye on how things are going. You can also use the
dynamic reporting tools available in MyPortfolio to access the information you need immediately. Become an EMS
Agent and you’ll never have to wonder about the status of a deal again.
• MyPortfolio Reports: We believe that detailed, intuitive reporting should be the norm, not the exception. Through

18