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NewProducts
NewProducts

VIP reservations, contact tracing in one app

Feature-rich app
Horsley pointed out that developers can use SpotOn's ro-
bust library of APIs to further customize SpotOn Reserve
and facilitate integrations with SpotOn Restaurant, existing
POS systems, online ordering, loyalty and dine-in mobile
ordering. In addition to facilitating a VIP guest experience,
SpotOn Reserve enables restaurateurs to book more reser-
vations, serve more guests and increase profits, Horsley
stated, adding that the system makes it easy for guests to
potOn Transact Inc., a software and payment book reservations from multiple touchpoints and Google
processing provider for small and midsize busi- search. Digital capabilities such as mobile waitlisting can
nesses (SMBs) and restaurants, integrated con- further help to reduce cancellations while enabling restau-
S tact tracing and COVID-19 compliance require- rants to comply with COVID-19 seating and social distanc-
ments into SpotOn Reserve, the company's signature ing requirements.
reservation management software. Current users of SpotOn
Reserve and SpotOn Appointments will receive the prod- "Participating restaurants can reduce labor costs, rotate
uct upgrade automatically at no additional charge, accord- servers and turn tables faster than ever before," Horsley
ing to RJ Horsley, president at SpotOn. said. "And restaurant owners can get to know their cus-
tomers and engage them with targeted campaigns. SpotOn
"Automated, cloud-based contact tracing, such as this so- Reserve merchants can save between $800 and $1,200 per
lution from SpotOn, helps SMBs to continue serving cus- month compared to other reservation platforms that charge
tomers during the pandemic, while instilling confidence per-cover fees."
in public health officials that merchants can quickly and Driving economic recovery
thoroughly respond to new outbreaks," Horsley said. "The
benefit to owning and building our own products is that Matt Hyman, co-founder and co-CEO of SpotOn, agreed
we can adjust them as necessary." that SpotOn Reserve is a timely solution at a challenging
time for SMBs. "Small businesses are the heart and soul of
Horsley mentioned that SpotOn acquired Seatninja in 2020, our communities and our economy," he said. "We knew that
a front-of-house restaurant platform designed to simplify when the pandemic hit, small business owners would be
managing single and multiple restaurant locations. SpotOn faced with unexpected challenges; our task was to innovate
engineers added contact tracing functionality to the Seat- our technologies so that they could adapt to new require-
ninja platform, which was then integrated into the compa- ments such as contact tracing."
ny's retail and restaurant reservation management systems,
he stated. Hyman attributed SpotOn's growth to its employees and
growing base of customers and sales channel partners. The
Adaptable, scalable company continues to scale, he noted, having recently com-

Participating merchants can save names, email addresses pleted a $60 million Series C funding round in September
and phone numbers for each of their merchant locations 2020, a month after acquiring Seatninja, which formed the
within SpotOn Reserve and its retail counterpart SpotOn basis of the SpotOn Reserve product offering. SpotOn field
Appointments, Horsley noted. Additional features such sales account executives around the world are providing
as automated texting further enhance reservation man- digital tools to small and midsize merchants to help them
agement by ensuring quick and complete notifications, he grow and scale their businesses, Hyman said. The com-
added. pany's experienced service teams help business owners de-
ploy and implement a range of solutions, including market-
"SpotOn Reserve can be used as a standalone solution," ing, website development, appointment scheduling, digital
Horsley said. "You don't need to be doing restaurant point loyalty, review management, and both retail and restaurant
of sale or payments with us." Horsley also noted that mer- POS solutions, he added.
chants can use SpotOn Reserve in multiple ways to connect
and transact with customers: can book reservations from Company: SpotOn
their websites, third-party apps and SpotOn's browser- Product: SpotOn Reserve
based web portal. The portal can be customized according
to a restaurant's front-of-house policies, operations, staffing Website: www.spoton.com
assignments, and customer analytics, he added.
Contact: sales@spoton.com

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