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(and should expect) to see tangible data to help you both
analyze and optimize your business. A partner who values
transparency will also help you understand the terms of
your contract and any unfamiliar industry jargon.In short,
you want the power to take an in-depth look at the numbers
Agent-First Processing, driving your business. Therefore, you need a partner
equipped with reporting tools that allow you to recognize
and understand valuable data sets hidden in plain sight.
Part 6: Transparency & Electronic Merchant Systems truly values transparency,

Frequent Communication which is why we offer MyPortfolio. MyPortfolio is an online
Agent portal that allows you to easily manage every aspect
of your portfolio. It includes helpful reporting features,
real-time deal tracking, deal paperwork and requirements,
hen it comes to the world of merchant ser- and much more. Check out Agent-First Processing, Part 3
vices, it’s important to understand what the below to learn more about MyPortfolio.
right processing relationship can do for you.
W For example, think about the relationship Clear Communication
between a real estate agent and a broker. When consider- Have you ever reached out to your current provider to check
ing a partnership, the real estate agent looks for a few key on the status of a pending deal, only to be politely brushed
things, including: the opportunity for a slick headshot, off? Or, even worse, completely ignored? If you find that too
great compensation, flexibility, and access to technology. often your calls or emails to your provider go unanswered,
Take away the headshot, and the relationship between an you are not receiving the attention and communication you
Agent and their merchant services partner is quite similar. deserve. Offering clear, consistent communication is part
of maintaining transparency. The two go hand-in-hand, or
If you’re an experienced Agent who has worked in the at least they should. At Electronic Merchant Systems, we
payments industry for a while, you already have an idea of are committed to offering our Agents clear communication
what to look for in a good merchant services partner. Your at every stage. When you submit a deal as an EMS Agent,
partner needs to be: you’ll receive automated daily emails notifying you of its
• Responsive progress. All pertinent information for your deals is also
• Flexible available in MyPortfolio.
• Innovative Too busy to stop and peek at your deal information in
• Easy to work with the online portal? No problem. You can either glance at
• Committed to customer service your daily automated email or give your dedicated Agent
Relationship Manager a quick call. He or she adheres to a
• Focused on offering impactful solutions “Sundown Policy”, meaning they will respond to every call
or email before end of day. Communication is a priority for
These traits are important for your partnership and for your you, which makes it a priority for us.
reputation. After all, you will be the one selling the merchant
services solutions to business owners. That means, when More Than Just "Talk"
you partner with a merchant services provider as an Agent, If your current provider is falling short on any of their
you become a face of that company. In turn, that company service promises or if you're not feeling challenged in
should become your support and focus on putting your your current role, maybe it's time to consider a change.
success first. Does your current provider offer the frequent Ideally, your partner will not only meet your needs today
communication and transparency you need to succeed? If but anticipate your needs tomorrow. In this ever-changing
you feel this service is lacking in your current partnership, it industry, Electronic Merchant Systems offers everything
may be time to search for a new merchant services provider. you need and more. As the industry advances and you
In this post, we’ll break down “transparency” and “clear grow your merchant portfolio, we will continue to put your
communication” to define what they should look like in an success first. At Electronic Merchant Systems, we believe a
Agent-first processing relationship. Let’s get started. service promise should be more than the same old laundry
Transparency list you've seen from other processors. We are committed to
your success because our success as an organization begins
Transparency is a popular buzzword in the business with you. In this series, we’ve explored the most important
world, which can be defined as “the quality of having criteria to look for in a processing partner and how each
thoughts, feelings, or motives that are easily perceived”. standard can help you grow and scale. We hope you will
In your partnership with a merchant services provider, find the information in these six articles helpful as you
transparency should go beyond simply receiving clear and continue to accomplish your goals and achieve successd.
concise answers about the terms of your contract. You want
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