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message to say that 100 percent of my lanes are available Future-forward thinking
and customers can choose an assisted checkout or self-
checkout option." Worldline's Gasthuys would like nexo standard adoption
to soar post-COVID. "Having a global standard benefits
Wilkinson mentioned that NCR had developed a range of everyone and drives innovation," he said. "Subway's pow-
contactless payment, appointment setting and mobile pay- erful ROI proves that."
at-pump solutions before the onset of COVID-19. When
the pandemic pushed retail and hospitality merchants to The world may look different post-COVID, Wilkinson
QR codes, touchless menus and digital commerce, NCR stated, but that doesn't mean that we'll always be queue-
was ready, he said. ing up in front of stores. "We'll be more spatially aware
when we transact," he said. "And we will probably have a
"We recently acquired Fresh Shop, a grocery ecommerce heightened sense of safety and hygiene."
company that gives us a platform to extend what we're do-
ing with mobile shopping in the store by offering online Wilkinson advised service providers to create an environ-
and mobile-based ordering," Wilkinson said. "Our custom- ment that allows retailers to invest in labor. "Before CO-
ers were asking and we acquired an established company VID, we were pushing costs to consumers by saying, 'Go
to create an end-to-end integrated solution that allows the shop, scan the groceries and carry the bag to your car,'" he
retailer to own their brand and customer experience." said. "During COVID, consumers pushed more and more
costs to the retailer, by saying, 'I just want to sit in my
Wilkinson mentioned that NCR acquired JetPay as part house, pick a few things and I want you to pick it off the
of that mission, which he described as creating a world shelf, put it in a bag and bring it to my house.'"
where the retailer or bank or restaurant has more con-
trol over the end-to-end experience. We didn't want to go Dale S. Laszig, senior staff writer at The Green Sheet and managing
out and do merchant acquiring just for the sake of it; we director at DSL Direct LLC, is a payments industry journalist and content
wanted payments capability to be part of the solution, he strategist. She can be reached at dale@dsldirectllc.com and on Twitter
added. at @DSLdirect.