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time deal tracking, deal paperwork and requirements, and much more. Check out Agent-First Processing, Part 3 below
to learn more about MyPortfolio.

Clear Communication
Have you ever reached out to your current provider to check on the status of a pending deal, only to be politely brushed
off? Or, even worse, completely ignored? If you find that too often your calls or emails to your provider go unanswered,
you are not receiving the attention and communication you deserve. Offering clear, consistent communication is part of
maintaining transparency. The two go hand-in-hand, or at least they should.
At Electronic Merchant Systems, we are committed to offering our Agents clear communication at every stage. When you
submit a deal as an EMS Agent, you’ll receive automated daily emails notifying you of its progress. All pertinent informa-
tion for your deals is also available in MyPortfolio.

Too busy to stop and peek at your deal information in the online portal? No problem. You can either glance at your daily
automated email or give your dedicated Agent Relationship Manager a quick call. He or she adheres to a “Sundown
Policy”, meaning they will respond to every call or email before end of day.

Communication is a priority for you, which makes it a priority for us.
More Than Just "Talk"

If your current provider is falling short on any of their service promises or if you're not feeling challenged in your current
role, maybe it's time to consider a change. Ideally, your partner will not only meet your needs today but anticipate your
needs tomorrow. In this ever-changing industry, Electronic Merchant Systems offers everything you need and more. As
the industry advances and you grow your merchant portfolio, we will continue to put your success first.

At Electronic Merchant Systems, we believe a service promise should be more than the same old laundry list you've seen
from other processors. We are committed to your success because our success as an organization begins with you. In this
series, we’ve explored the most important criteria to look for in a processing partner and how each standard can help you
grow and scale. We hope you will find the information in these six articles helpful as you continue to accomplish your
goals and achieve success.

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The Green Sheet

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