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ReadersSpeak

Next-generation automation the outcome, businesses can rely on
a suite of technologies. Along with
Arjun Devada, vice president of operations at automation con- cultural change, this enables orga-
sultancy Vuram, sent us the following perspective on hyperau- nizations to achieve scale and flex-
tomation: "Automation has been available for a few centuries ibility in operations, thus avoiding
now. With automation at the core, hyperautomation transcends purchasing and managing multiple
traditional automation," Devada wrote. "Hyperautomation is an amalgamation toolsets.
of multiple technologies that can integrate functionally so that multiple end-to-
end business processes can be automated. The technologies in this combination "It's a given that automation in-
comprise robotic process automation (RPA), process discovery, process mining, creases productivity, but hyperauto-
intelligent business process management systems (iBPMS), low-code, business mation empowers enterprises with
rules engines, and Doc AI. "Instead of relying on a single technology to reach the freedom to reimagine the way
processes can be performed. While
the digital workers save time on re-
petitive tasks, humans can focus on
higher-value tasks that are innova-
tive and contribute to ROI. Beyond
automating a simple task, enterpris-
es can look at automating multiple
end-to-end processes across depart-
ments. For example, automating an
end-to-end invoice processing sys-
tem led to 85 percent of the process
going through straight-through pro-
cessing. This translates into better
outcomes, maximum value, and suc-
cessful returns.

"Hyperautomation can help identify
bottlenecks; repetitive tasks can be
done by bots so that humans, togeth-
er with digital workers, are more
productive. Coupled with low-code,
businesses can push applications
faster. The drag-and-drop interface
against generating thousands and
thousands of codes has given rise
to faster-to-market applications that
make enterprises around the world
agile; they can easily adapt to the
changes."

Arjun Devada additionally noted
that hyperautomation has been help-
ful in the U.S. implementation of the
Paycheck Protection Program. We
wish to thank him for sharing his in-
formed views.
Hyperautomation and you

The payments industry integrates
multiple technologies and employs
automation to facilitate many as-
pects of merchant services. Can hy-
perautomation further enhance the
payments experience for merchants
and consumers? Let us know your
thoughts on this and other aspects
of payments at greensheet@greensheet.
com.
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