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CompanyProfile

Commanding, nimble

end-to-end processing ISO/MLS contact:

partner Mike Zalansky

Vice President, Head of Business
ince its founding in 1999, MerchantE has been a Development
leading innovator of payment acceptance solu-
tions that enable growing businesses to expand sales@MerchantE.com
S and sell in diverse channels: onsite, online and Office: 866-663-6132;
on-the-go. Recently, the company introduced a financial
technology platform designed to drive digital commerce Direct: 470-597-5557
and support the money management needs of growing www.MerchantE.com
businesses so they can revolutionize the way they bring
money in, move money out and make money decisions—
and gain a competitive advantage. quarters in Atlanta, the fintech hub that has become
known as Transaction Alley. The company now has more
than 300 employees, with the 24/7 Customer Care team,
MerchantE is an end-to-end full-service merchant acquir- Technical Support and Product Development all based at
er with a network of channel partners that includes ISOs,
financial institutions, independent software vendors headquarters, giving executive leadership high visibility
to their delivery of excellent products and services. Mer-
(ISVs) and consulting firms. These partners promote Mer-
chantE products within a range of relationship structures chantE is one of very few full-stack, end-to-end payment
processors, which gives merchants and partners a single
that include referrals, and co-branded and white-label re-
sellers. MerchantE leverages deep payments and fintech point of contact—from card present and card-not-present
payment acceptance solutions, to authorization of trans-
knowledge to deliver innovative solutions and advocate
for partners and customers. actions, to deposit of settlement funds. With visibility and
control of the entire payment process, MerchantE can ad-
Partner care, a core strategy dress merchant-support concerns directly, and customers
can access comprehensive real-time reporting. There are
Additionally, developer-friendly APIs allow partners di- no middlemen to rely on for support or information, and
rect integration to MerchantE's payment gateway, the com- fewer parties adding to the merchants’ fees.
pany noted, adding that every partnership includes sales
and product training, marketing tools, and a dedicated MerchantE's wide-ranging payment acceptance solutions
relationship manager to support them in building reli- support brick-and-mortar, ecommerce and mobile busi-
able revenue streams. According to Mike Frank, executive nesses so they can accept payments wherever their cus-
vice president and head of sales for MerchantE, establish- tomers are buying. "This is one of the unique MerchantE
ing and supporting channel partners is a core strategy. advantages, and it has enabled us to effectively serve the
"As our partners grow, so does MerchantE," Frank said. omnichannel market, as well as specialized B2B verticals
"We're deeply invested in making our partners successful that are incorporating an online focus," Frank said.
by offering a full suite of payment acceptance solutions
while continually developing new products that resonate Flexible options, emerging solutions
with the market."
MerchantE also provides options that help businesses
improve their security, improve efficiencies and reduce
MerchantE noted that its flagship partnership with Or- costs. Some of the supplementary services include tokeni-
acle NetSuite extends the value of the NetSuite ERP ca-
pabilities by integrating payments within native fields in zation, account updater, recurring billing, e-invoicing
with text-to-pay, and the Interchange Optimization Pro-
NetSuite. MerchantE enables NetSuite users to accept all
major credit and debit cards, as well as ACH payments, gram, which helps merchants save money on interchange
fees for eligible B2B and B2G transactions. MerchantE
which is attractive in the B2B sector where customers
typically aren't accustomed to paying by credit card. Net- continues to invest in new solutions and technologies to
ensure that customers and partners remain competitive,
Suite users can also use Link-to-Pay, which can be auto-
matically included on NetSuite invoices and quotes so keep current with advances that deliver efficiencies, and
meet evolving payment preferences of buyers. "Our inno-
customers can self-pay without having to write checks or
call-in with payment. vation extends beyond just technology and service offer-
ings and also includes serving emerging markets, such as
Expansive capacity, precision control the exploding CBD sector, and other historically regarded
high-risk markets like credit repair and nutraceuticals,"
Having grown exponentially since its founding, Mer- Frank said. "We want to meet our customer and partner
chantE has consolidated all departments into its head- needs today and long into the future."
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