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NewProducts
NewProducts

Conversational banking your way,

with your favorite device and AI

based on each organization's size and scale. ENACOMM
supports open banking and enables financial services com-
panies to innovate by simplifying integrations to core, pay-
ments, and other digital platforms, he stated, adding that
the company also provides tools and products to help track
fraudsters, identify fraudulent activity across customer in-
teraction channels and prevent fraud.
NACOMM, a fintech and open API digital gate- Channel partner benefits
way provider, added Virtual Personal Assistant
(VPA) to its line of intelligent self-service finan- Noting that smart speakers are the number one selling
E cial service solutions. Designed to facilitate con- devices in America, Zuniga said voice commerce adop-
versational banking, the solution works on a variety of tion is on the rise, especially among younger consumers.
voice platforms and devices, leveraging ENACOMM's Consumers are banking by voice on smartphones and con-
hosted systems to properly authenticate users and pro- nected devices, and conversational banking is a growing,
tect bank transactions and financial account information. innovative self-service channel that service providers can't
VPA gives banking customers virtually full access to their afford to miss, he stated.
accounts to perform any function, using their own voices,
the company stated. Citing a survey by OC&C Strategy Consultants, Zuniga in-
dicated that 55 percent of households are expected to own
Keith Schmitz, vice president, business development at smart speaker devices by 2022. ENACOMM's VPA solution
ENACOMM, noted that VPA is powered by artificial intel- harnesses best-in-class conversational AI technology to en-
ligence (AI) algorithms and designed to simplify numerous able ISOs, agents and sales channel partners to offer their
banking functions. The solution can provide account infor- customers an affordable, turnkey option for modernizing
mation, branch locations, product and service information the customer or member experience to compete with larger
and more. "Rather than searching through multiple screens financial institutions and deepen customer/member loy-
or pushing buttons on a telephone, users can simply ask a alty, he stated.
question," he said. "All communications with the financial
institution are encrypted, so the technology is secure." Zuniga also pointed out that ENACOMM is equally flexible
in its partner relationships, offering an array of wholesale
VPA is an accessible personal financial management tool models and customizable revenue sharing opportunities.
that strengthens relationships between customers and their "When it comes to AI, we allow AI to tie in with us and we
financial institutions, Schmitz noted, adding that VPA us- can resell theirs and they can resell ours," he said, adding
ers can use their preferred devices and digital platforms that the software platform behind the relationships is the
such as Amazon, Google and Apple, to securely chat with real story behind simple, secure and agile conversational
their banks and credit unions. "The magic of conversational banking.
banking isn't about the device; the magic is in how it trans-
forms customers' and members' relationships with their The ENACOMM platform supports web, mobile, real-time
money and their financial institutions," he said. alerts, SMS texts, email, voice, chatbots and other commu-
nication technology channels including digital voice assis-
Scalable solution tants that enable conversational voice banking. By harness-
Stacey Zuniga, vice president, fintech business strategy ing AI, big data, biometrics and more, we provide partners
at ENACOMM, described VPA as a flexible, scalable SaaS and customers with a best-in-class, omnichannel self-ser-
platform that enables small and midsize financial institu- vice experience that is convenient, secure and user-friendly,
tions and technology players to access data and deliver an Zuniga said.
enterprise-level solution to their customers. "ENACOMM
improves the customer experience by voice engagement
and by integrating disparate sources, which include core Company: ENACOMM
processors, online banking providers and AIs," Zuniga
said. "We work with multiple AI partners and support Product: Virtual Personal Assistant (VPA)
many people and technologies." Website: www.enacomm.net

Zuniga went on to say that ENACOMM works with more Contact: salesinquiries@enacomm.net
than 10,000 financial institutions, structuring relationships

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