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December 13, 2021 • Issue 21:12:01

Advisory Board
Advisory Board

Overcoming 2021 supply chain and

staffing challenges – Part 1

rom botched takeout orders at favorite cafes, Steven Feldshuh
to delays in electronics and auto deliveries, to betterpay
scant openings at childcare centers, and more,
F repercussions of supply chain issues and lack of
qualified workers are rippling across the globe. With that 1. Betterpay was very fortunate in that we didn’t lose
in mind, we asked members of The Green Sheet Advisory any employees due to COVID-19. We actually added ad-
Board the following questions: ditional personnel to our customer service department.
1. What did you do in 2021 to attract and retain em- As far as sales partners go, we experienced more turn-
ployees and independent contractors? What worked over than was normal. Several agents working with us
and what didn't? went on to other careers or simply stopped working in
the field. As we all realized, calling on businesses, with
2. What outreach plans do you have for 2022? some exceptions, came to a halt. Our agents continued
3. What have your merchant customers' main issues to monitor and take care of their portfolio, and we sup-
been? How have you been able to help? plemented that with newsletters and programs directed
to merchants who were the most affected by COVID-19.
4. Where do you see the greatest opportunities for new
payments professionals? How best can the industry
match qualified people to those opportunities?
Contributed articles inside by:
Following is a portion of the replies we received. We'll
publish additional answers in our Dec. 27, 2021, issue. We Jeff Fortney .............................................................................................28
are grateful to all GS Advisory Board members who shared Roger McNamara ..................................................................................30
their experiences and knowledge for this series.
Adam Atlas ..............................................................................................32
Nicholas P. Cucci....................................................................................34
TOC on page 3

Continued on page 27