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Letter from the editor

hile the COVID-19's terrible
onslaught and the resulting
death toll are now behind
W us, we are dealing with
multiple repercussions. ISOs, merchant level sales-
people and other merchant service providers stepped
up to help merchants do business in new ways when
in-person contact was limited. Contactless payments,
as well as online ordering coupled with curbside
Howdy
pickup exploded, for example, and many of you were
there to hold merchants' hands through the transi- Howdy
tion. And now that people are socializing and enjoy-
Y’all!
ing things we used to take for granted, merchants
continue to use their new capabilities to augment Y’all!
more traditional ways of doing business.

But employee recruitment and retention continue to
be challenging, along with lingering supply chain is-
sues, inflation and fears of economic instability. And,
according to recent research, merchants, who are feel-
ing the strain, are not as satisfied with their merchant
services providers as they were only three years ago.
This issue's lead article digs into the root causes of this
and offers advice from professionals on the front lines
on how to regain merchant satisfaction and trust.
e
u incr
as
rk
e
p y
l
o he
o
d t
r
o
m w
I’m working hard to help you increase
I
’
in
g ha
In addition to providing stellar customer service, pay- y o ur b o t t o m line t o d a y!
your bottom line today!
ments professionals must stay abreast of technology
that will help merchants navigate changing condi-
o B
N
ull
tions and new customer demands. The need to up- No Bull
date infrastructure to support real-time payments is
now looming, and one expert contributor explains
how this will unlock profit potential. Other indus- Customized advertising campaigns
try leaders have provided insights on the benefits of
product-led growth; the legal ramifications when an to fit any size company and budget.
acquiring bank goes bankrupt; how payment provid-
ers can expand access to financial services for women • Spotlight Innovators’ Pages
business owners; and why Block recently found itself (frequently updated content)
on the hot seat.
• Print (various size options)
Topics highlighted in news briefs herein include the • Resource Guide listing
dramatic recent spike in banking fraud in online and
offline payment channels; the July 2023 date set for (print/online/front page options)
FedNow's long-anticipated launch; a federal appeals
court's ruling that the $5.6 billion settlement between • Email Blasts (to GS readership)
Mastercard and Visa and a group of retailers can go • Online (website/twice monthly magazine)
forward; the FTC's proposal for a click-to-cancel sub-
scription provision; and a report on the recent Fintech • Video
Meetup event. You'll also find full breaking news sto-
ries on our website at www.greensheet.com. • Bundle advertisng campaign discounts*
The spotlighted company and individual milestones, Rick Aston
product and company profiles, reader Q&A and
sound advice on strengthening your business are also Senior Media Partnership Specialist
not to be missed. To share news of your latest victo-
707-284-1693
ries, please send a press release to press@greensheet. 707-284-1693
com, and please send feedback to greensheet@green-
sheet.com.
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