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ReadersSpeak

Burnout, a problem with solutions https://www.customercontactweekdigital.com. These include
articles, interviews, profiles, panels, webinars, podcasts
athan Nickens, senior ana- and more. Some of the latest topics include ChatGPT and
lyst & conference director the future of customer service, securing customer trust in
for Customer Contact Week, the digital age, the best ways to say no to your customers,
N emailed us about a free how a looming recession could impact employee retention
resource from CCWomen that offers advice on overcom- in the contact center, and how to use storytelling to build
ing and preventing burnout. Titled The CCWomen Guide to your brand.
Burnout, the publication includes six action steps toward
conquering burnout; reflection exercises, prompts and For those who want to delve further into these and related
resources; and research and advice from burnout expert topics, Customer Contact Week's 2023 expo will take
and executive coach Jill Brown. place at Caesars Forum in Las Vegas from June 19 to 22,
2023. Organizers said they are expecting 3,000+ world-
"If you're feeling burned out, know you're not alone," class customer contact and CX leaders, and they promise
Nickens stated, adding that 53 percent of women attendees will learn about cutting-edge customer contact
interviewed in 2022 said their stress levels were higher strategies, forge meaningful connections with top industry
than they were in 2021, and almost half stated they felt professionals, and embark on a journey to discover the
burned out in some capacity. This is based on Deloitte's future of the customer experience. To register, visit www.
Women at Work 2022: A Global Outlook study, published by customercontactweek.com/home#section-2115578.
Forbes in April 2022.
What are your solutions?
"Luckily, CCWomen is here to help." Nickens said. "Don't In our fast-paced industry, what do you do to ensure you
let burnout steal your peace." The guide is available a and your team do not reach the point of burnout? Speak
https://bit.ly/3zFWthz. to this topic or another topic of interest to your peers at
greensheet@greensheet.com.
More resources geared for all professionals in the
customer service field are available at the CCW website,

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