Page 28 - GS230502

Education
ChapterTitle

StreetSmarts SM

Best practices and trends

for training new employees

By Nick Cucci at their job. Adapting training each year is essential for
Fluid Pay LLC continuous and improved success in all business spheres,
including payments.
raining often defines a payments company's What is a training best practice?
environment, facilitating the transition from a
new hire to a fully functional employee. How Best practices in any niche are the general set of guidelines
T well companies approach training can deter- that anyone will want to follow to succeed. We use
mine how employees feel about the company, their work best practices in every aspect of our lives, but they are
and their role on a team. For this reason, offering excep- particularly powerful when it comes to training. Trainers
tional training for sales, customer service and other new can leverage methods with a proven history of success to
staff is a priority for successful merchant services enter- help employees learn and build valuable skills.
prises and their dedicated human resources teams. In this
two-part series, I'm going to explore how to support best Training best practices are procedures that will have a
practices in training, as well as the methods you can use significant positive impact on the effectiveness of training.
to achieve success. It means knowing what works and what doesn't—at least
for most people. Using best practices can help to make
Why companies must adapt their training methods
training relatively painless and more effective, too.
Companies are always looking for ways to enhance the What is a training trend?
value that their employees bring, and great training is
one powerful solution. As HR leaders learn more about While it often seems like trends are a byproduct of social
training and what is effective for different kinds of media, the reality is that trends have always influenced
people, they make it possible to improve training efforts how we do things, especially in business. Training trends
significantly. are fresh, modern approaches to training that a growing
number of companies use to reach success.
When payment companies don't improve their training
by employing best practices, they will inevitably give the A trend in training can be anything from using specific
impression that they do not care about the staff as much tools that prove to be really effective— like a CRM
as they should. When asked, 87 percent of millennial designed for managing merchant leads through the sales
employees said that they believe learning and workplace process and beyond—all the way to the methods used
development is important (see https://bit.ly/3LqSNWk). to teach certain kinds of information—like a self-guided
video course on payments basics.
Training is not just a set of rules; it is an empowering
resource that often determines how effective someone is

28
28