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Education

Some trends come from trainers who are gaining traction
online, while others are simply shared by word of mouth The growing gamification
among leaders out on the golf course or in similar
situations. Trends can shift quickly and have different of our lives is influencing
impacts depending on the environment. everything we do, including

How to choose best practices and trends in training how we learn.
Companies must adapt to stay relevant, especially today.
For generations, employees tried to land a spot at a good
company and stay there. Now, every ISO owner managing
an enterprising crew of sales agents knows employees are need to consider scheduling impacts and what it
willing to leap to other companies on a whim—or at least can mean for the training experience. Scheduling
if the company doesn't meet their expectations. Already, considerations include duration of exposure to ma-
74 percent of workers feel like they are not reaching their terials, reasonable learning rates, and external influ-
potential due to a lack of training and development (see ences such as levels of focus after lunch, time spent
https://bit.ly/2FMoFSn). realigning training classes after exciting events, etc.

Offering modern, effective training can help employees to • Make information accessible: Your company's
understand their roles and feel more confident in the work training model might start with classes and mod-
they do. In part two, of this series, I will discuss top best ules, but it shouldn't end there. To best support
practices and trends. First, I'm going to discuss factors to training, companies must continue to provide re-
consider when deciding which best practices and trends sources and accessible information for employees
are right for your company, as follows: to refer back to, as needed. Focusing on models and
tools that make it easy for employees to continue to
• Focus on the right tools: The growing gamification learn after the class is over can have a positive last-
of our lives is influencing everything we do, includ- ing impact.
ing how we learn. Today, a variety of powerful train-
ing tools and resources are available to help assist • Ask current employees: No one knows how effec-
with training. With so many options, it is important tive your training program really is like existing em-
for trainers to avoid being dazzled by all available ployees. Before investing in new methods and tools,
offerings. trainers should absolutely focus on the experience
of employees they have already trained. Talking to
Many amazing training tools are joining the scene employees who have been through the current pro-
as more companies seek opportunities to expand gram about what would help them to succeed can
their digital resources—but not every fit is a good help you to choose targeted best practices that de-
fit. Choose tools and training approaches that ac- liver great results.
commodate your employees and what they need
to learn. Some tools might offer a lot for, say, retail Industries evolve and business practices change, which is
staff, but very little for a payment processor's cus- why consistent, effective training is essential. Whether you
tomer service representatives. Evaluate each tool are training new merchant level salespeople or seasoned
and what it can offer your employees. payments professionals developing new skills, you must
consider their needs when deciding which best practices
and trends are right for your program.
• Evaluate employee needs: All successful training
efforts are built entirely around the needs of the
employee. After all, training is not just about giving In part two, I will take a closer look at the most popular
modern tools and tips for trainers.
staff skills to support the business; it is about help-
ing them to understand their part in the company's
success. For this reason, choosing training best prac- Nicholas Cucci is the co-founder and COO of Fluid Pay LLC. Cucci is also a
tices and trends that align with employee needs is graduate of Benedictine University and a member of the Advisory Board
essential. For trainers, employees are the customers, and Anti-Fraud Technology Committee for the Association of Certified
so be sure to act accordingly. Fraud Examiners, as a CFE himself. Fluid Pay is the ONLY 100 percent
cloud-based Level 1 PCI Payment Gateway processing transactions any-
• Focus on scheduling impacts: There is so much where in the world. Contact Nick at Nick@FluidPay.com.
power in training, but even a top-performing train-
ing plan can be derailed with poor scheduling. To
effectively utilize popular methods, companies

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