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Education

When we experience tension, it is almost always visible.
We carry it in our jaws, shoulders, and our hands. If a con-
versation leads you to be visibly tense, the other person is
likely to pick up on it. This can make them uncomfortable
or even lead them to become upset. Relaxing your body
and taking slow and soothing breaths can help to relieve
the tension in your body. Avoiding sudden movements can
minimize aggression and help the room feel more calm.
Demonstrating excitement, support, warmth

Enthusiasm holds a prized spot in the workplace. When
someone shares news, the way you respond can really im-
pact how they feel about you, themselves, and their ideas.
To demonstrate excitement, most of us will show signs of
joy–a wide smile, excitable gestures like clapping, and ap-
proving nods. However, if your response is flat and calm,
someone might get the wrong idea, even if you genuinely
are excited.

The ability to create a warm and welcoming presence on
demand is a skill that people in sales and other customer
service roles have used for a very long time. It is a series of
steps that can make you seem approachable and like you
are in a person's corner. The best part is that anyone can do
this.If you want to create a warming presence, it is crucial
to have the right body language in place. People who are
welcoming are more likely to smile, will often maintain
gentle eye contact, and will open themselves up to convey
that they are interested and want to learn more. Smiling
can even be heard over a phone call!
Sending the right message

The most important thing that body language does in
business is helping us to convey the right message. In the
workplace, being able to communicate effectively is one
of the most important skills a person can have–and body
language plays a large role in that. From demonstrating
confidence to showing compassion, our bodies allow us to
show others what we want to say, often more effectively
than words can.

Having a mastery of body language is an effective way
to always send the right message in any room. When our
words and our bodies align, we build trust, show charac-
ter, and help others to perceive us the way that we want
to be perceived. A well-timed smile or playful shrug can
help us to build stronger bonds with our peers and supe-
riors than words ever can alone. In part two of this series,
we will focus on reading body language and speaking
through body language.

Nicholas Cucci is the co-founder and COO of Fluid Pay LLC. Cucci is also a
graduate of Benedictine University and a member of the Advisory Board
and Anti-Fraud Technology Committee for the Association of Certified
Fraud Examiners, as a CFE himself. Fluid Pay is the ONLY 100 percent
cloud-based Level 1 PCI Payment Gateway processing transactions
anywhere in the world. Contact Nick at Nick@FluidPay.com. Benefits of
crypto for the underbanked

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