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CompanyProfile

Insurtech platform

to upgrade premium,

claims processing ISO/MLS contact:

Ian Drysdale, CEO
ne Inc was founded in 2012 by Christopher idrysdale@oneinc.com
Ewing, who wanted to empower insurance
companies with technology that places cus- 954-857-7493
O tomers at the center of every transaction.
Through the years, the company has created and imple- www.oneinc.com
mented solutions designed to address the industry's
most pressing challenges. In February 2020, One Inc was Full-spectrum platform, product suite
recapitalized by Great Hill Partners, a private equity
firm that helped accelerate One Inc's growth. Later that One Inc described its platform as uniquely tailored to pro-
year, Ian Drysdale, a Great Hills Partner executive with cess a full spectrum of insurance payment transactions,
broad payments industry experience, became CEO and from inbound premiums and outbound claims payments
led the company's acquisition of Invenger Technologies, to policy management, multiparty payment workflows
expanding reach from insurance premiums into claims and claims distribution. Designed to expand payment op-
payments. tions, the platform can easily integrate with modern and
legacy core systems, offering flexible payment options
Memorable milestones and simplifying complex case management, the company

Drysdale recalled that 2022 was a defining year for One pointed out.
Inc, beginning with the PremiumPay 2.0 launch in Janu- One Inc cited ClaimsPay and PremiumPay as key prod-
ary. The low-code/no-code, brandable payment solution ucts in its technology suite, stating that ClaimsPay facili-
is designed to help insurers manage multichannel com- tates digital claims disbursements to anyone, anywhere,
munication preferences and deliver proactive messaging whether involving a single or multi-party claimant. In ad-
at critical times In April 2022, One Inc rolled out Visa's dition, ClaimsPay payees can select distribution amounts
Token ID to help insurance clients build, manage and con- and payment methods. The fast, secure payment solution
trol network tokenization capabilities, Drysdale noted, uses a proprietary authorization system and streamlined
adding that tokenization can improve approval rates by multiparty process, and easily integrates with core insur-
as much as 2.5 percent. The October 2022 integration of er systems, according to One Inc.
One Inc's ClaimsPay with Hi Marley Insurance Cloud en-
abled One Inc customers to converse and transact with PremiumPay, a low-code/no-code digital payments solu-
claimants using text messaging, which helped modernize tion, is a flexible premium payment integration that, the
the customer experience without requiring app down- company noted, can be customized with preferred pay-
loads, Drysdale stated. ment methods, channels, scheduling and branding op-
Collaborative, customer-centric approach tions. PremiumPay also enables policyholders to create
and manage AutoPay installment plans, pay for multiple
In the ever-changing insurance industry, One Inc strives policies in one transaction, make quick and secure pay-
to help clients stay nimble and competitive in the follow- ments, and combine credit cards to pay premiums, One
ing ways: Inc added.
• Collaboration: By collaborating and maintaining a Partner benefits
network of over 650,000 vendor/providers, One Inc
has led insurance transaction digitization in an in- One Inc representatives further noted that ISOs, MLSs
dustry with numerous stakeholders, policyholders and other payments enterprises will find enhanced ser-
and vendors, the company stated, adding that a vice offerings, revenue opportunities and improved
collaborative network is essential for streamlining customer retention as One Inc partners. In addition to
and modernizing transactions. best-of-class payment processing, premium and claims
• Customer-Centric Approach: One Inc places cus- solutions, One Inc is committed to keeping partners at
tomers at the center of every transaction, company the forefront of insurtech. One Inc. also mentioned it con-
representatives stated, noting that insurer success is tinuously improves payment processing, driving higher
deeply intertwined with customer satisfaction. All approval rates that lead to higher volumes of transactions
solutions are designed with the end-user in mind, and increased revenue. One Inc further noted it has been
they added, from user-friendly interfaces and mul- proven to enhance customer satisfaction and policyholder
tichannel communication, to preferred methods of loyalty, which ISOs and MLSs can leverage to meet cli-
payments, building trust and loyalty by putting the ents' needs, build long-lasting relationships and reduce
customer first. churn.
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