The Green Sheet Online Edition

February 08, 2021 • Issue 21:02:01

New Products

Protect ecommerce with unified chargeback management

Product: Chargeback Mitigation Suite
Company: ChargebackCops

ChargebackCops launched Chargeback Mitigation Suite, a technology platform designed to make ecommerce secure and abuse-free for merchants. The integrated technology suite provides chargeback prevention alerts, automated chargeback rebuttal documents and can perform in-depth chargeback analysis. Built by leading technologists, the solutions and toolkit can help merchants optimize conversion rates through advanced risk management, stated George D'Cruze, chief operations officer at ChargebackCops.

"At ChargebackCops our core team has built the architecture and set up risk departments for major tech companies such as Amazon, Google and Virtusa," D'Cruze said. "We wanted to use our strong domain experience to solve the multi-billion dollar chargeback problem impacting enterprises and small and midsize businesses."

ChargebackCops set out to offer an alternative to exorbitant fees, unnecessary charges and poor customer service that are prevalent among managed service providers, D'Cruze noted. They combined leading edge technology, affordable prices and deep knowledge gained by working with leading card brands, to create a compelling and user-friendly solution, he added.

Customer-driven

ChargebackCops clients and partners can independently manage the company's solution suite, D'Cruze stated, adding that Chargeback Mitigation Suite and its patent-pending tools are continually updated to improve efficiencies and swiftly defend against disputes. "Our product vision is to empower clients and eliminate any dependencies," he said. "The platform is easy to manage and dedicated support is available whenever they need assistance."

Following are additional features and benefits the company described:

• Affordable rates: A cost-effective pricing structure protects margins. Chargebacks are expensive and time-consuming. Chargeback Mitigation Suite is affordable and easy to use.
• Customer experience: A dedicated account manager provides additional support to every merchant at every stage of a dispute, inquiry or chargeback.
• Consultative services: A thorough review of a client's current system will help to identify potential causes of chargebacks and customized remediation services.
• Domain expertise: A team of chargeback specialists work extensively on each dispute to align evidence with reason code guidelines.
• Operational efficiencies: A tailored approach to chargeback mitigation management for each merchant, combined with quality assurance, helps to defend against chargebacks and representments while optimizing conversions and keeping chargeback ratios low.
• Comprehensive toolkit: A unified, proprietary toolkit provides the client with everything needed, including taking liability actions against a chargeback and managing chargeback alerts and business analytics. The toolkit's Self-Monitoring Analysis Reporting Tool (S.M.A.R.T.) provides the client with individual chargeback details, metrics and key performance indicators.
• Data Security: A fully integrated suite of internal and external cloud-based compliance strategies protect client networks from unauthorized access and security data breaches.

Partners, resellers welcome

D'Cruze further noted that ChargebackCops support specialists have a consistently high chargeback recovery rate, which helps clients and partners maintain low chargeback ratios. In addition, he mentioned that the company does not charge any extra fees for platform integration.

ChargebackCops combines knowledgeable professionals with self-managed services to offer clients the best of both worlds while helping them recover and mitigate chargeback losses with minimum effort and at affordable prices, D'Cruze pointed out.

"ChargebackCops is a customer-centric, technology-driven company that is focused on the future," D'Cruze said. "We're constantly evolving, learning and working with partners and clients to improve the customer experience."

Website: www.chargebackcops.com Contact: info@chargebackcops.com

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