Arjun Devadas, vice president of operations at automation consultancy Vuram, sent us the following perspective on hyperautomation: "Automation has been available for a few centuries now. With automation at the core, hyperautomation transcends traditional automation," Devada wrote. "Hyperautomation is an amalgamation of multiple technologies that can integrate functionally so that multiple end-to-end business processes can be automated. The technologies in this combination comprise robotic process automation (RPA), process discovery, process mining, intelligent business process management systems (iBPMS), low-code, business rules engines, and Doc AI. "Instead of relying on a single technology to reach the outcome, businesses can rely on a suite of technologies. Along with cultural change, this enables organizations to achieve scale and flexibility in operations, thus avoiding purchasing and managing multiple toolsets.
"It's a given that automation increases productivity, but hyperautomation empowers enterprises with the freedom to reimagine the way processes can be performed. While the digital workers save time on repetitive tasks, humans can focus on higher-value tasks that are innovative and contribute to ROI. Beyond automating a simple task, enterprises can look at automating multiple end-to-end processes across departments. For example, automating an end-to-end invoice processing system led to 85 percent of the process going through straight-through processing. This translates into better outcomes, maximum value, and successful returns.
"Hyperautomation can help identify bottlenecks; repetitive tasks can be done by bots so that humans, together with digital workers, are more productive. Coupled with low-code, businesses can push applications faster. The drag-and-drop interface against generating thousands and thousands of codes has given rise to faster-to-market applications that make enterprises around the world agile; they can easily adapt to the changes."
Arjun Devada additionally noted that hyperautomation has been helpful in the U.S. implementation of the Paycheck Protection Program. We wish to thank him for sharing his informed views.
The payments industry integrates multiple technologies and employs automation to facilitate many aspects of merchant services. Can hyperautomation further enhance the payments experience for merchants and consumers? Let us know your thoughts on this and other aspects of payments at greensheet@greensheet.com. 
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