The Green Sheet Online Edition
May 25, 2026 • 26:05:02
Recover more payments through self-service
PayNearMe introduced new capabilities within its PayXM platform designed to help businesses keep customers inside self-service payment channels while reducing costly payment exceptions and support interactions.
The enhancements—Payer Re-Engagement, Dynamic Payment Options and Invite a Payer—are intended to help businesses accelerate payments, improve completion rates and lower the total cost of acceptance by guiding consumers through stalled or failed payment attempts without requiring live agent intervention.
According to PayNearMe, many organizations continue to rely heavily on customer service representatives to resolve incomplete or abandoned payments even as consumers increasingly prefer self-service experiences. The company said the new PayXM capabilities are designed to close that gap by automatically re-engaging payers, recommending alternative payment paths and securely enabling third parties to assist with payments when needed.
Payer Re-Engagement automatically reconnects with consumers who abandon the payment process. It does so through personalized outreach intended to bring them back into the payment flow. PayNearMe said that when the feature is enabled, half of abandoned payers return to the flow, and 7 percent complete a payment, exceeding the 4 percent average typically seen in ecommerce recovery efforts.
Dynamic Payment Options helps guide consumers toward alternative payment methods when an initial payment attempt fails. The company said the capability uses real-time data to recommend the next best payment path while keeping transactions inside the self-service environment. Businesses using the feature recover an additional 9 percent of payments, according to PayNearMe.
Invite a Payer enables consumers who cannot complete a payment independently to securely request assistance from a trusted third party, such as a friend or family member. PayNearMe said the capability gives businesses visibility into who ultimately completes the transaction while helping reduce operational costs tied to payment recovery.
The company noted that the new features build on PayXM's broader focus on Payment Experience Management and self-service adoption.
PayNearMe said one finance company increased self-service usage from 37 percent to nearly 75 percent, while another client now sees more than 55 percent of transactions completed through self-service channels. For more information, please visit www.paynearme.com. 
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