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InsideGS
Cover Story
Payments 2013: Abuzz with Education
bitcoin, mobile and prepaid ........................................1
Street Smarts :
SM
By Patti Murphy, ProScribes Inc.
Gatekeepers are people too ......................................44
In 2013, optimism has reigned at industry tradeshows; By Dale S. Laszig , Castles Technology Co. Ltd.
established players and newcomers, alike, have been innovat-
MLSs often encounter gatekeepers, people who have the
ing; and payment pros have been exploring compelling new
authority to control access to decision makers. Who are these
developments.
people, and what's their agenda?
News Make every day count ...............................................46
Cyber Monday sets online sales record....................10 By Jeff Fortney, Clearent LLC
On the quintessential Monday following Thanksgiving 2013, We're all generals, in one way or another, but unless we have
online sales jumped by 20 percent or more over the same day several salespeople working for us, we're all privates, too. We
last year. need to plan while also taking actions
New POS skimmer threat exposed ..........................10 Bitcoin: Keeping the change .....................................48
By Tom Waters, Bank Associates Merchant Services
A new type of skimming device designed to steal cardholder
data at the POS is hard to detect and could be an enticing buy You would likely need a computer science degree to fully grasp
for crooked retail employees, among other thieves. how bitcoin works. Perhaps, after fi nishing this article, you will
have a better understanding of why it could work.
China restricts bitcoin – for now ................................14
Shine as your merchants'
China's central bank's new restrictions on bitcoin could be a technology integrator .................................................50
precursor to China eventually regulating the virtual currency By Sean Berg, Harbortouch
and confi rming its long-term viability.
The need is growing for consultants who understand the pay-
Industry Update ..........................................................18
ment space and can provide merchants an integration point for
Features new technologies.
The Mobile Buzz: ...................................................28 New Products
Mobile devices are big disruptors of the retail economy. And Taking mobile to new heights ...................................54
recent research details just how smartphones and tablet com-
linked2pay adds GPS .................................................55
puters continue to reshape how consumers shop and pay.
Company Profi les
Views
First American Payment Systems L.P.:
Longevity in payments ...............................................35
Insider's report on payments
Multichannel shopping, payments struggle .............30 Inspiration
By Patti Murphy, ProScribes Inc.
Welcome to another year ..........................................57
E-commerce can't replace in-store shopping; there are too
many downsides. That means payment companies need to Departments
become profi cient at supporting all manner of payments across Letter From the Editors .................................................... 5
multiple channels.
Readers Speak ................................................................... 8
Focus on your customers, Resource Guide ............................................................... 58
not the Next Big Thing ...............................................32 Advertiser Index ............................................................ 70
By Brandes Elitch, CrossCheck Inc.
There's an enormous amount of noise now about the Next Big
Thing in payments. A lot of it pertains to new products and
patents. But this isn't where ISOs should focus attention.
3
Cover Story
Payments 2013: Abuzz with Education
bitcoin, mobile and prepaid ........................................1
Street Smarts :
SM
By Patti Murphy, ProScribes Inc.
Gatekeepers are people too ......................................44
In 2013, optimism has reigned at industry tradeshows; By Dale S. Laszig , Castles Technology Co. Ltd.
established players and newcomers, alike, have been innovat-
MLSs often encounter gatekeepers, people who have the
ing; and payment pros have been exploring compelling new
authority to control access to decision makers. Who are these
developments.
people, and what's their agenda?
News Make every day count ...............................................46
Cyber Monday sets online sales record....................10 By Jeff Fortney, Clearent LLC
On the quintessential Monday following Thanksgiving 2013, We're all generals, in one way or another, but unless we have
online sales jumped by 20 percent or more over the same day several salespeople working for us, we're all privates, too. We
last year. need to plan while also taking actions
New POS skimmer threat exposed ..........................10 Bitcoin: Keeping the change .....................................48
By Tom Waters, Bank Associates Merchant Services
A new type of skimming device designed to steal cardholder
data at the POS is hard to detect and could be an enticing buy You would likely need a computer science degree to fully grasp
for crooked retail employees, among other thieves. how bitcoin works. Perhaps, after fi nishing this article, you will
have a better understanding of why it could work.
China restricts bitcoin – for now ................................14
Shine as your merchants'
China's central bank's new restrictions on bitcoin could be a technology integrator .................................................50
precursor to China eventually regulating the virtual currency By Sean Berg, Harbortouch
and confi rming its long-term viability.
The need is growing for consultants who understand the pay-
Industry Update ..........................................................18
ment space and can provide merchants an integration point for
Features new technologies.
The Mobile Buzz: ...................................................28 New Products
Mobile devices are big disruptors of the retail economy. And Taking mobile to new heights ...................................54
recent research details just how smartphones and tablet com-
linked2pay adds GPS .................................................55
puters continue to reshape how consumers shop and pay.
Company Profi les
Views
First American Payment Systems L.P.:
Longevity in payments ...............................................35
Insider's report on payments
Multichannel shopping, payments struggle .............30 Inspiration
By Patti Murphy, ProScribes Inc.
Welcome to another year ..........................................57
E-commerce can't replace in-store shopping; there are too
many downsides. That means payment companies need to Departments
become profi cient at supporting all manner of payments across Letter From the Editors .................................................... 5
multiple channels.
Readers Speak ................................................................... 8
Focus on your customers, Resource Guide ............................................................... 58
not the Next Big Thing ...............................................32 Advertiser Index ............................................................ 70
By Brandes Elitch, CrossCheck Inc.
There's an enormous amount of noise now about the Next Big
Thing in payments. A lot of it pertains to new products and
patents. But this isn't where ISOs should focus attention.
3
