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CoverStory
for our customers and shareholders and how
do we take the risk out of the product, service
or idea?" In his view, companies need to ask
the right questions and tell stories that reflect
their authentic identity. Many would benefit
from coaching and training in culture trans-
formation work.
"Payment executives who ask emotionally
driven questions and provide access to live
data can overcome objections about limited
time and budgets," he said, referring to cloud-
based platforms that provide valuable, real-
time insights to payment organizations and
clients.
Uncommon innovation leaders
Following are five executives who have taken a familiar
product or service to a new level by synthesizing
existing technologies. Each has brought a raw idea
to market, transforming it from a prototype into a
tangible product with potential to scale.
Ryder Kessler, DipJar
Many low-wage workers depend on tips to supplement
their income. Tip jars have long been a staple in coffee
shops, sushi restaurants, salons and concession stands,
reminding patrons to leave a gratuity for the wait staff.
Ryder Kessler, Chief Executive Officer of DipJar, was
visiting a favorite coffee shop when he conceived of
the idea for a digital tip jar that could accept credit
and debit cards. He realized an increasing number
of customers were using electronic forms of payment
and not leaving tips in the traditional, cash-only tip
jar because they were not receiving change from the
cashier and either had no change on them or didn't
have time to dig through their pockets to find any.
DipJar looks a bit like an old-fashioned tip jar and even
makes the sound of clinking coins when customers
dip their credit and debit cards into its card reader. The
stand-alone unit uses 3G wireless connectivity and
electrical power. Credit and debit card transactions are
encrypted at card entry and routed via SSL to DipJar
servers. The devices are Payment Card Industry Data
Security Standard compliant and routinely updated to
keep up to date with evolving credit card processing
technology.
Peter Klamka, Bitcoin Brands Inc.
A 2014 survey by the ATM Industry Association and
Kahuna ATM Solutions cited three top concerns among
independent ATM deployers: declining transactions, a
saturated market and changing technology. Despite
declining ATM usage, Peter Klamka, owner of Bitcoin
Brands Inc., predicted increased demand for easily
accessible ATMs that dispense bitcoin, a currency
39
for our customers and shareholders and how
do we take the risk out of the product, service
or idea?" In his view, companies need to ask
the right questions and tell stories that reflect
their authentic identity. Many would benefit
from coaching and training in culture trans-
formation work.
"Payment executives who ask emotionally
driven questions and provide access to live
data can overcome objections about limited
time and budgets," he said, referring to cloud-
based platforms that provide valuable, real-
time insights to payment organizations and
clients.
Uncommon innovation leaders
Following are five executives who have taken a familiar
product or service to a new level by synthesizing
existing technologies. Each has brought a raw idea
to market, transforming it from a prototype into a
tangible product with potential to scale.
Ryder Kessler, DipJar
Many low-wage workers depend on tips to supplement
their income. Tip jars have long been a staple in coffee
shops, sushi restaurants, salons and concession stands,
reminding patrons to leave a gratuity for the wait staff.
Ryder Kessler, Chief Executive Officer of DipJar, was
visiting a favorite coffee shop when he conceived of
the idea for a digital tip jar that could accept credit
and debit cards. He realized an increasing number
of customers were using electronic forms of payment
and not leaving tips in the traditional, cash-only tip
jar because they were not receiving change from the
cashier and either had no change on them or didn't
have time to dig through their pockets to find any.
DipJar looks a bit like an old-fashioned tip jar and even
makes the sound of clinking coins when customers
dip their credit and debit cards into its card reader. The
stand-alone unit uses 3G wireless connectivity and
electrical power. Credit and debit card transactions are
encrypted at card entry and routed via SSL to DipJar
servers. The devices are Payment Card Industry Data
Security Standard compliant and routinely updated to
keep up to date with evolving credit card processing
technology.
Peter Klamka, Bitcoin Brands Inc.
A 2014 survey by the ATM Industry Association and
Kahuna ATM Solutions cited three top concerns among
independent ATM deployers: declining transactions, a
saturated market and changing technology. Despite
declining ATM usage, Peter Klamka, owner of Bitcoin
Brands Inc., predicted increased demand for easily
accessible ATMs that dispense bitcoin, a currency
39
