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Features
Serving the connected customer of the future
S trategy& studied 1,000+ consumers, 25+ merchants, and 50+ payments executives to understand consumer and
merchant pain points and overlay them against payment providers’ perceptions of the market.
Consumer insights
Shopping/paying experience is becoming more digital
Online almost ubiquitous: 90+ %
Mobile: 40+ percent
Security remains a primary concern for consumers.
How would you react if you learned that your credit or
debit card information might have been compromised
in a retailer security breach?
Merchant insights
Merchants recognize digital shopping trends
Payment service
provider insights
Payment service providers have a
good understanding of consumer
and merchant pain points.
Payment providers have the op-
portunity to move beyond tradi-
tional payments facilitation to help
the merchant better serve the con-
nected consumer.
© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
Please see www.pwc.com/structure for further details. Excerpted with permission.
Disclaimer: This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.
54
Serving the connected customer of the future
S trategy& studied 1,000+ consumers, 25+ merchants, and 50+ payments executives to understand consumer and
merchant pain points and overlay them against payment providers’ perceptions of the market.
Consumer insights
Shopping/paying experience is becoming more digital
Online almost ubiquitous: 90+ %
Mobile: 40+ percent
Security remains a primary concern for consumers.
How would you react if you learned that your credit or
debit card information might have been compromised
in a retailer security breach?
Merchant insights
Merchants recognize digital shopping trends
Payment service
provider insights
Payment service providers have a
good understanding of consumer
and merchant pain points.
Payment providers have the op-
portunity to move beyond tradi-
tional payments facilitation to help
the merchant better serve the con-
nected consumer.
© 2015 PwC. All rights reserved. PwC refers to the PwC network and/or one or more of its member firms, each of which is a separate legal entity.
Please see www.pwc.com/structure for further details. Excerpted with permission.
Disclaimer: This content is for general information purposes only, and should not be used as a substitute for consultation with professional advisors.
54
