Page 25 - GS170202

Spotlight Innovators

The profitability module assigns a clear and visual dollar
value to each merchant customer in your portfolio(s). This
empowers you to fully understand the opportunity cost
of each of your existing merchants and maximize where
your time is best spent. Here are two real life examples:
• Not Profitable–A merchant logs 50 support tickets
RIS CRM is an ISO management system. Clients a month but is only generating the company a
use IRIS CRM to board new merchants, track leads, profit of $50 a month. In reality, this merchant is
manage support tickets and pay residuals from over losing the company money. In this case, releasing
I 40 processing networks. IRIS CRM is a PCI Level the merchant is a good business decision and will
1 service provider with over 30 integrations. IRIS CRM allow management to refocus resources in more
offers robust & processor agnostic reporting for clients in profitable areas.
formats conducive to higher productivity and growth. • Profitable–A merchant is generating $500 a month
What’s New: and rarely logs support issues. This merchant
is even more valuable to the company than the
IRIS CRM Spotlight on $500 a month they generate because they do not
take up much time or effort. A good business
decision would be to assign a top customer service
Profitability Reporting representative to this merchant and send them a
gift basket from time to time.

Module – Gain Insight into Using profitability data empowers your team to make
snap decisions on the spot and stop wasting valuable time
your Clients and the Health waiting on a manager to deliberate on a decision. The
quick decision making makes new and existing blue-chip
merchants happy.
of Your Portfolio to Save

Time and Make More Money

RIS CRM's residual income reporting tool offers
ISOs a unique management capability that improves
the transparency, accuracy, and timing of month-
I ly residual payouts. Residual reporting reduces
agent churn, lowers hiring costs, and increases merchant Using IRIS profitability metrics allows you to see the
approvals. health and trajectory of your portfolio from a high level.
A residual earnings table allows ISOs to filter on 3 month,
As part of the residual reporting package, IRIS also 6 month, year to date, 12 month and customized date
offers a profitability reporting module that can help you ranges when viewing portfolio earnings to analyze sales
evaluate your business and develop opportunities. You trends. The IRIS profitability reporting module provides
can use profitability information to empower you to the following month over month statistics:
make important decisions on the fly such as deciding if
a merchant should receive a free terminal or an on-site • Monthly Volume Growth
visit. Profitability data can also be used to dive into your • Monthly Volume Growth Percentage
portfolio and find where you can improve your business
on the entire portfolio(s) and on a per merchant basis. • Monthly Revenue Growth by Percentage

• Monthly Revenue Growth
• Average Profit Per Merchant

• Average Basis Points Profit Per Merchant
• Monthly Basis Points Margin Growth Percentage

25